IT Help Desk Tech

Van Buren County Hospital; Iowa (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

Van Buren County Hospital is looking for an IT Help Desk Tech to support daily technology operations. This role involves providing frontline technical support including help desk requests, hardware and software setup, and Microsoft 365 assistance.

The candidate should have strong customer service skills, be organized, and work effectively with various departments. Responsibilities include troubleshooting, maintaining IT equipment, and assisting with user onboarding.

Competitive pay based on experience is offered.

Qualifications

• Previous IT support or help desk experience preferred.
• Ability to organize work and manage multiple priorities.
• Experience with Microsoft 365 preferred.

Responsibilities

• Respond to Tier 1 help desk requests through tickets and phone support.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Create user accounts and configure equipment during onboarding processes.
• Assist with setup, maintenance, and troubleshooting of phones and phone systems.
• Maintain and track IT equipment and inventory records.
• Follow up on unresolved tickets to ensure timely resolution.
• Maintain professionalism and strong customer service while supporting staff and departments.

Skills

Customer service skills

Technical troubleshooting

Organizational skills

Communication skills

Education

College degree preferred

Tools

Microsoft 365

Job description

Van Buren County Hospital is seeking an IT Help Desk Tech to support daily technology operations across the organization. This position provides frontline technical support to hospital staff by assisting with help desk requests, hardware and software setup, Microsoft 365 support, phone systems, and general IT troubleshooting.

The ideal candidate will have strong customer service skills, be organized and self-motivated, and work effectively with staff across all departments.

Primary Responsibilities

• Respond to Tier 1 help desk requests through tickets and phone support
• Troubleshoot hardware, software, and Microsoft 365 issues
• Create user accounts and configure equipment during onboarding processes
• Assist with setup, maintenance, and troubleshooting of phones and phone systems
• Maintain and track IT equipment and inventory records
• Assist with installation and maintenance of data cabling and hardware
• Follow up on unresolved tickets to ensure timely resolution
• Maintain professionalism and strong customer service while supporting staff and departments

Qualifications

• College degree preferred; equivalent work experience may be substituted
• Previous IT support or help desk experience preferred
• Strong communication and customer service skills
• Ability to organize work and manage multiple priorities
• Experience with Microsoft 365 preferred
• Ability to troubleshoot technical issues independently and as part of a team

Additional Information

Must be able to perform essential job functions with or without reasonable accommodation. Employment is at-will.

• Salary Range: Competitive Pay Based on Experience