IT Help Desk Support - Health Care- Bridgeport

Optimus Health Care Inc.; Bridgeport (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & welfare benefits

Job summary

Optimus Health Care Inc. is seeking an IT Help Desk Support at the Bridgeport location. The role provides first-line IT assistance across multiple offices, requiring travel between sites and after-hours on-call rotation.

The ideal candidate has 1–3 years in PC support, strong Windows 11 and Office 365 skills, and experience with security tools. The position is full-time and based in the Bridgeport area, supporting a healthcare environment with the aim of ensuring reliable IT services for staff

Qualifications

• Associates degree or equivalent in IT, CS, or related field.
• 1–3 years' experience in PC support.
• General hands-on knowledge of Office 365 (Outlook, Word, Excel, PowerPoint).
• Strong hands-on knowledge of Windows 11 OS.
• Knowledge of Antivirus and IT Security programs.
• Working knowledge of network technologies, software, hardware, and other equipment.

Responsibilities

• Provide first line response for users requiring IT assistance.
• Respond to requests for technical assistance by phone, email or helpdesk system.
• Escalate more involved problems to Level 2 and Level 3 support teams.
• Utilize troubleshooting techniques and knowledge bases to diagnose and resolve end user issues.

Skills

Windows 11

Office 365

Remote Desktop/TeamViewer

TCP/IP networking

Firewalls / VPNs

End user training

Communication skills

Mobile devices (iPhone/Android)

Education

Associate degree in IT/CS or related field

Certifications are a plus

Tools

Office 365 suite

Remote management tools (TeamViewer)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Support - Health Care- Bridgeport

Full Time Technical Main Street Pediatric Care, Bridgeport, CT, US

At Optimus Health Care, a career is more than a job—it’s an opportunity to make a meaningful difference in the lives of the people and communities we serve.
We’re proud of the dedicated professionals who bring compassion, skill, and purpose to their work every day, and we’re always looking for talented individuals who want to grow with us.
If you’re looking for a career where your work truly matters, we invite you to explore opportunities with Optimus Health Care.
Your career. Your purpose. Our community.

We are looking to add a Help Desk Support Level 1 IT customer services oriented professional to our IT team. This is a full-time position, based in the Bridgeport area with responsibilities for mulitple sites.

The IT Help Desk Support – Level I provides first line response for users requiring assistance with information technology issues and problems. Duties include responding to requests for technical assistance by phone, email and/or using a helpdesk management system. This position will be responsible for providing IT support in multiple offices. Travel between the various locations is required. After Hours On-call rotation support on a rotation schedule.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Provide first line response for users requiring assistance with information technology issues and problems.
• Respond to requests for technical assistance by phone, email and/or using a helpdesk management system.
• Escalate more involved problems to the appropriate Level 2 and Level 3 support teams.
• Utilize general troubleshooting techniques and knowledge bases provided to diagnose and resolve end user issues.

Skills/ Technical Ability

• Knowledge and ability to configure, upgrade, support Windows clients (11) operating system software, Office M365 suite software applications, including Outlook and Outlook Web Access clients.
• Ability to use Remote Desktop Services such as TeamViewer.
• Proven ability to support and help train end users. Effective communication and interpersonal skills.
• Working knowledge of desktop business applications, such as Microsoft Office 201X.
• Working knowledge of TCP/IP networking.
• Working knowledge of firewalls and Virtual Private Networks and related security.
• Working knowledge of telecommunication equipment cellular phones, iPhone, and Android devices.
• Collaborate with Level 2 and 3 Support/Engineering group on server and network service-related issues as they arise.
• Maintain 15+ sites network infrastructure as well as related system security, integrity, and reliability.
• Perform other related duties as required.

EDUCATION:

• Associates degree or equivalent required in IT, Computer Science, or related field. (certifications are a plus)
• Minimum of 1 to 3 years' experience in PC support
• General hands‑on knowledge of end user software applications, such as Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint)
• Strong hands‑on knowledge of Windows 11 Operating Systems
• Knowledge of Antivirus and IT Security programs
• Working knowledge of network technologies, relevant software, hardware, and other equipment.

EXPERIENCE:

One to Three (3) years minimum technical experience in similar role. Excellent working knowledge of PC Laptop hardware builds. Excellent in‑depth knowledge of Windows11, Office 365. Experience of desk side support. Good general networking skills.

Working for Optimus:

• OHC provides a fun, fast‑paced working environment, where our commitment to quality is present in every job function.
• Excellent health & welfare benefit options

Optimus is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law.