Help Desk Analyst

HTC Global Services; Westerville (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

HTC Global Services is seeking an experienced IT - Help Desk Support Analyst to design, implement, maintain, and support enterprise IT infrastructure, including servers, networks, virtualization, and cloud environments. The ideal candidate will have strong troubleshooting skills and experience with Windows and Linux operating systems, VMware, Active Directory, and cloud technologies.

You will support day-to-day IT operations in a collaborative environment, manage user accounts, monitor system

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 4+ years of experience as an IT Engineer or in a similar role.
• Strong knowledge of computer systems, servers, networks, and operating systems.
• Experience with Windows and Linux operating systems.
• Experience with Active Directory administration.
• Experience with VMware virtualization technologies.
• Experience with cloud computing technologies.
• Experience with network protocols.
• Azure cloud experience is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and effective time management skills.
• Ability to adapt to changing technologies and environments.
• Relevant certifications such as CCNA or MCSE are preferred.
• Occasional travel may be required.

Responsibilities

• Design, implement, and maintain computer systems and network infrastructure.
• Install, configure, and maintain servers, operating systems, hardware, and software.
• Manage user accounts, permissions, and access controls using Active Directory.
• Monitor system performance and optimize system reliability and security.
• Troubleshoot server, network, and infrastructure issues while providing technical support.
• Support server, networking, and cloud infrastructure environments.
• Perform software and firmware upgrades and apply system patches.
• Conduct regular system backups and support disaster recovery planning.
• Develop and implement IT policies and procedures.
• Collaborate with cross-functional and IT teams to ensure seamless system integration.
• Evaluate and recommend new technologies and infrastructure solutions.
• Stay current with industry trends and emerging technologies.
• Provide technical guidance and training to end users.

Skills

Windows OS

Linux OS

Active Directory

VMware

Cloud computing

Networking

Azure

Problem solving

Communication skills

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

VMware virtualization

Job description

Overview

We are seeking an experienced IT - Help Desk Support Analyst to design, implement, maintain, and support enterprise IT infrastructure, including servers, networks, virtualization, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience with Windows and Linux operating systems, VMware, Active Directory, and cloud technologies, along with the ability to support day-to-day IT operations in a collaborative environment.

Job Description

Job Title IT - Help Desk Support Analyst

Overview

We are seeking an experienced IT - Help Desk Support Analyst to design, implement, maintain, and support enterprise IT infrastructure, including servers, networks, virtualization, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience with Windows and Linux operating systems, VMware, Active Directory, and cloud technologies, along with the ability to support day-to-day IT operations in a collaborative environment.

Key Responsibilities

• Design, implement, and maintain computer systems and network infrastructure.


• Install, configure, and maintain servers, operating systems, hardware, and software.


• Manage user accounts, permissions, and access controls using Active Directory.


• Monitor system performance and optimize system reliability and security.


• Troubleshoot server, network, and infrastructure issues while providing technical support.


• Support server, networking, and cloud infrastructure environments.


• Perform software and firmware upgrades and apply system patches.


• Conduct regular system backups and support disaster recovery planning.


• Develop and implement IT policies and procedures.


• Collaborate with cross-functional and IT teams to ensure seamless system integration.


• Evaluate and recommend new technologies and infrastructure solutions.


• Stay current with industry trends and emerging technologies.


• Provide technical guidance and training to end users.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.


• 4+ years of experience as an IT Engineer or in a similar role.


• Strong knowledge of computer systems, servers, networks, and operating systems.


• Experience with Windows and Linux operating systems.


• Experience with Active Directory administration.


• Experience with VMware virtualization technologies.


• Experience with cloud computing technologies.


• Experience with network protocols.


• Azure cloud experience is preferred.


• Strong problem-solving and analytical skills.


• Excellent communication and interpersonal skills.


• Ability to work independently and collaboratively within a team.


• Strong attention to detail and effective time management skills.


• Ability to adapt to changing technologies and environments.


• Relevant certifications such as CCNA or MCSE are preferred.


• Occasional travel may be required.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Pay Transparency

For information on the compensation range and an overview of benefits offered by HTC Global Services, please email [e-mail]. Salary, other compensation, and benefits information shared by HTC are accurate as of the date provided. The disclosed range may vary based on factors such as geographic location, education, relevant experience, certifications, skills, role fit, organizational needs & other factors as applicable. HTC Global Services reserves the right to modify ranges in accordance with governmental, state, and local requirements.