IT - Help Desk Support Analyst

HTC Global Services, Inc.; Westerville (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Group Health Insurance

Paid Time Off

401(k) matching

Professional Development

Wellness programs

Hybrid and Workplace flexibility

Job summary

HTC Global Services, Inc. is seeking an experienced IT - Help Desk Support Analyst in Westerville, OH. The role involves designing, implementing, and supporting enterprise IT infrastructure across servers, networks, virtualization, and cloud environments.

Responsibilities include configuring servers, managing AD accounts, monitoring performance, and applying patches. Strong troubleshooting, Windows/Linux experience, and Azure familiarity are preferred. Travel may be required occasionally.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4+ years in IT engineering or similar role.
• Experience with Windows and Linux operating systems.
• Experience with Active Directory administration.
• Experience with VMware virtualization technologies.
• Experience with cloud computing; Azure preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Strong attention to detail and time management.
• Ability to adapt to changing technologies.
• CCNA or MCSE certifications preferred.
• Occasional travel may be required.

Responsibilities

• Design, implement, and maintain computer systems and network infrastructure.
• Install, configure, and maintain servers, operating systems, hardware, and software.
• Manage user accounts, permissions, and access controls using Active Directory.
• Monitor system performance and optimize system reliability and security.
• Troubleshoot server, network, and infrastructure issues while providing technical support.
• Support server, networking, and cloud infrastructure environments.
• Perform software and firmware upgrades and apply system patches.
• Conduct regular system backups and support disaster recovery planning.
• Develop and implement IT policies and procedures.
• Collaborate with cross-functional IT teams to ensure seamless system integration.
• Evaluate and recommend new technologies and infrastructure solutions.
• Stay current with industry trends and emerging technologies.
• Provide technical guidance and training to end users.

Skills

Windows OS

Linux OS

Problem solving

Communication

Teamwork

Time management

Adaptability

Education

Bachelor's degree in Computer Science / Information Technology

Tools

VMware

Active Directory

Azure Cloud

Job description

Location: Westerville, OH (Ohio) | Employment Type: Full Time - 40 hours per week | Job Level: T2 | Work Preference: Onsite at work location address | Job Code: 244031

Job Description:

Job Title

IT - Help Desk Support Analyst

Overview

We are seeking an experienced IT - Help Desk Support Analyst to design, implement, maintain, and support enterprise IT infrastructure, including servers, networks, virtualization, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience with Windows and Linux operating systems, VMware, Active Directory, and cloud technologies, along with the ability to support day-to-day IT operations in a collaborative environment.

Key Responsibilities

• Design, implement, and maintain computer systems and network infrastructure.
• Install, configure, and maintain servers, operating systems, hardware, and software.
• Manage user accounts, permissions, and access controls using Active Directory.
• Monitor system performance and optimize system reliability and security.
• Troubleshoot server, network, and infrastructure issues while providing technical support.
• Support server, networking, and cloud infrastructure environments.
• Perform software and firmware upgrades and apply system patches.
• Conduct regular system backups and support disaster recovery planning.
• Develop and implement IT policies and procedures.
• Collaborate with cross-functional and IT teams to ensure seamless system integration.
• Evaluate and recommend new technologies and infrastructure solutions.
• Stay current with industry trends and emerging technologies.
• Provide technical guidance and training to end users.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 4+ years of experience as an IT Engineer or in a similar role.
• Strong knowledge of computer systems, servers, networks, and operating systems.
• Experience with Windows and Linux operating systems.
• Experience with Active Directory administration.
• Experience with VMware virtualization technologies.
• Experience with cloud computing technologies.Experience with network protocols.
• Azure cloud experience is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and effective time management skills.
• Ability to adapt to changing technologies and environments.
• Relevant certifications such as CCNA or MCSE are preferred.
• Occasional travel may be required.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

PAY TRANSPARENCY TAGLINE:

At HTC Global Services, our culture is an embodiment of who we are -- a value-led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs