IT Help Desk Specialist II: Troubleshooting & Support

Spectrum Healthcare; Cottonwood (AZ); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Spectrum Healthcare is seeking an IT Help Desk Specialist II to support employees across the organization. This hands-on role involves troubleshooting laptops, desktops, printers, and network issues while assisting with EHR and telehealth systems.

Ideal candidates have 2+ years in help desk or desktop support, strong Windows and Microsoft 365 knowledge, and the ability to explain technical details to non-technical users. Travel between Spectrum locations is required.

Qualifikationen

• You have at least 2 years of help desk, desktop support, or end-user technical support experience.
• Familiar with Windows and Microsoft 365 environments.
• Experience troubleshooting printers, scanners, and peripherals.
• Ability to explain technical information in plain language.

Aufgaben

• Be a go-to resource for IT questions, help desk tickets, calls, and walk-up support.
• Troubleshoot laptops, desktops, Windows, Microsoft 365, printers, and peripherals.
• Diagnose connectivity and basic network issues and escalate when needed.
• Support VoIP phones, telehealth equipment, and EHR applications.
• Image, configure, stage, deploy, replace, and maintain employee devices.
• Set up equipment and access for new employees, transfers, and separations.
• Assist with passwords, accounts, applications, and access while following security procedures.
• Keep tickets updated with troubleshooting steps and resolutions.

Kenntnisse

Help desk experience

Desktop support

Windows/Microsoft 365

Printers

VoIP & peripherals

Communication skills

Tools

Imaging laptops

Electronic health record systems

Jobbeschreibung

Spectrum Healthcare is seeking an IT Help Desk Specialist II to support employees across the organization. This hands-on role involves troubleshooting laptops, desktops, printers, and network issues while assisting with EHR and telehealth systems.

Ideal candidates have 2+ years in help desk or desktop support, strong Windows and Microsoft 365 knowledge, and the ability to explain technical details to non-technical users. Travel between Spectrum locations is required.