IT Help Desk Specialist (Hybrid)

Questeq Inc.; Pittsburgh (Allegheny County); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Questeq Inc. is seeking a Help Desk Specialist to support libraries and schools by providing effective troubleshooting and solutions. This hybrid position involves monitoring requests, hardware support, and a requirement for excellent customer service skills. Applicants should have an Associates degree or equivalent experience in IT, alongside 1 to 2 years of related support experience. The role offers a competitive salary within the $30,000 to $36,000 range, and includes a full benefits package.

Benefits

Full benefit package including medical, dental, vision

401K with company match

Qualifications

• 1 to 2 years of experience supporting desktop devices.
• Understanding of computer and network operations.
• Ability to work well in a fast-paced environment.

Responsibilities

• Provide fast and effective support to clients.
• Respond to queries and diagnose computer hardware/software issues.
• Utilize a ticketing system for logging and updating issues.

Skills

Customer service

Interpersonal skills

Problem-solving

Organization

Education

Associates degree in information technology

Tools

Windows 10 & 11

Active Directory

Group Policy

Envisionware

Sierra

Job description

Job Details

Level: Experienced

Job Location: Pittsburgh, PA 15206 - Pittsburgh, PA

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $30000.00 - $36000.00 Salary/year

Travel Percentage: Negligible

Job Shift: Day

Job Category: Information Technology

Description

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with libraries and schools is our niche, making positive cultural changes towards digital transformation is our mission.

What you will be doing:

As a Help Desk Specialist (Hybrid), you will provide fast and effective support to our clients. The Help Desk Specialist will be required to respond to queries, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to modify hardware systems, install computer peripherals, and perform basic computer maintenance. Your schedule will be Monday to Thursday 9am-5:30pm and Saturday from 8:30am - 5pm.

Essential Functions:

• Monitor, answer, and respond to requests by phone calls, voicemails, emails, and websubmission.
• Utilize a ticketing system to log, update and communicate issues andprogress.
• Provide Windows 10 & 11 OSSupport.
• Hardware Troubleshooting and support.
• Basic troubleshooting of user account and profile issues.
• Experience with Active Directory and Group Policy.
• Assist libraries with the use, configuration, and troubleshooting of core software Envisionware and Sierra.

Requirements

Required Education and Experience:

• Associates degree and/or equivalent experience in information technology field.
• 1 to 2years ofexperience supporting desktop devices.
• Understanding of computer and network operations.
• Ability to work well in afast-paced environment.
• Excellent interpersonal skills for both internal and external communications.
• Excellent organization and problem-solving skills.
• Excellent customer service skills.
• Must be able to pass Criminal Background Clearances.
• Full benefit package including medical, dental, vision and a 401K with company match.
• This is a mostly remote position.