Part Time - Auxiliary and Business Services - Customer Service Team Lead

The Pennsylvania State University; Pennsylvania; On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated individual for the role of Part-Time Customer Service Team Lead. This position involves providing exceptional customer service, leading a team of operational support personnel, and ensuring smooth operations during events. The ideal candidate will be organized, flexible, and committed to fostering a culture of inclusion and diversity. Join a dynamic team at a renowned institution where your contributions will enhance the overall experience for students and guests alike.

Qualifications

• Strong organizational skills and ability to lead a team.
• Experience in customer service and supervisory roles.

Responsibilities

• Lead and direct customer service personnel and operations.
• Oversee various customer service activities across the university.

Skills

Customer Service

Leadership

Inventory Management

Education

High School Diploma

Job description

APPLICATION INSTRUCTIONS:

• Current Penn State Employees (faculty, staff, technical service, or student): Please log in to Workday to complete the internal application process. Do not apply here; apply internally through Workday.
• Current Penn State Students (not previously employed at the university) seeking employment: Please log in to Workday to complete the student application process. Do not apply here; apply internally through Workday.
• External Applicants: If you are not a current employee or student, click 'Apply' to complete the application process.

Note: Approval of remote and hybrid work is not guaranteed, regardless of work location. For more information on remote work at Penn State, see the Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Greater Allegheny Housing & Food Services is seeking an organized and motivated individual dedicated to providing exceptional customer service as a Part-Time Customer Service Team Lead during the academic year. This role requires flexible availability, including weekends, nights, and catered events. It is a supervisory part-time position.

Job Duties

• Provide leadership and direction to operational support personnel such as customer service representatives, cashiers, ticket sales, parking attendants, guest relations, event ushers, front desk attendants, elevator attendants, and food service and production workers.
• Oversee a broad range of customer service-related activities across the university.
• Assist with staff duties including processing mail and packages, inventory management, ordering, and other supervisory functions.

The Pennsylvania State University is committed to advancing diversity, equity, inclusion, and sustainability. We value individual uniqueness, foster a culture of inclusion, and leverage diversity to enhance our educational and institutional goals.

CAMPUS SECURITY CRIME STATISTICS:

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and Pennsylvania law, Penn State publishes an annual security and fire safety report (ASR), which includes crime statistics and policies related to campus security. The ASR is available for review here.

Employment at the university requires successful completion of background checks in accordance with university policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer. We provide employment opportunities to all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Additional resources include:

• Federal Contractors Labor Law Poster
• PA State Labor Law Poster
• Affirmative Action
• Penn State Policies
• Copyright Information

Location: McKeesport, PA