IT Help Desk Speciaist

Hunt Electric Corporation; Rosemount (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and employee-owned company that values stability and community. As an IT Help Desk Specialist, you will play a crucial role in supporting employees with their technology needs, ensuring smooth operations across various systems and applications. This position offers the chance to work in a collaborative environment where your contributions are valued and recognized. With a focus on employee ownership and a commitment to community involvement, this role provides an opportunity to grow and thrive in a supportive culture. Embrace the chance to make a difference while enjoying a flexible work structure and comprehensive benefits.

Benefits

100% Paid Insurance

Flexible Hybrid Work Schedule

Generous Paid Time Off

401(k) Match

Annual Discretionary Bonus

Discretionary Profit Sharing

Employee Stock Ownership Plan

In-House Learning & Development

Employee Resource Groups

Free Telehealth Services

Qualifications

• High school diploma or equivalent required with 3+ years of relevant experience.
• Proficiency in Windows, iOS, and Microsoft Office applications is essential.

Responsibilities

• Assist employees with setup and support of various equipment and applications.
• Monitor system status and respond to reported events and issues.

Skills

Windows Operating Systems

iOS

Microsoft Office

Office 365

Problem Solving

Communication Skills

Attention to Detail

Education

High School Diploma or Equivalent

3+ Years of Experience

Tools

Cloud-based Solutions

Standard Office Equipment

Job description

Hunt Electric is 100% employee owned and connected by our core values providing the perfect blend of big-company stability, resources, and opportunities, with the tight-knit team culture, creative spirit, and customer loyalty of a local business.

***We are moving our headquarters to Eagan in 2025! This role is based at our current HQ in Bloomington but will move to Eagan in 2025.***

ROLE AND RESPONSIBILITIES

The IT Help Desk Specialist is responsible for assisting employees with the setup and support of a variety of equipment, systems and applications. This includes, but is not limited to, workstations, computers, tablets, phones, Windows, networking and iOS.

• Install, maintain, and upgrade computer hardware and software.
• Provide support on Windows and iOS based applications.
• Support cloud-based solutions (i.e. Office 365).
• Monitor status of systems and applications – responding to reported events and issues.
• Track and document support issues and projects.
• Maintain inventory and document systems, and applications.
• Follow safe work practices and accident prevention procedures.
• Communicate directly and indirectly with staff and other support resources.
• Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or equivalent.
• 3+ years of experience or equivalent combination of education and experience.
• Windows Operating Systems and iOS experience.
• Experience with Microsoft Office and Office 365 applications/services.
• High proficiency in technology, systems, tools and applications.
• Maintain a high degree of confidentiality.
• Excellent planning and organizational skills.
• Ability to work independently.
• Strong attention to detail and problem solving.
• Strong verbal, written and interpersonal communication skills.
• Willingness to learn and use training options when available.

PHYSICAL REQUIREMENTS

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines.
• Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch or crawl.
• This position requires the ability to lift files, open file cabinets, and bend or stand as necessary.
• This position may occasionally lift up to 25 pounds.

COMPENSATION & CULTURE

• 100% Paid Insurance: Our health, dental, and vision plans are 100% employer paid. That's right—ZERO out of your pocket for premiums! Plus, you get to choose between a PPO or an HDHP plan to best fit your needs.
• Want to Opt-Out? No problem! If you decide to opt out of our insurance plans, you’ll receive a cash benefit instead.
• Flex Spending/Health Savings Account (HSA): To use for qualified healthcare and childcare expenses.
• Convenient and FREE in-person and telehealth health services, including mental health, for those on our health care plans in covered areas.
• Hybrid Work Structure: We offer a flexible hybrid work schedule for many positions, with 3 days in the office and 2 days working remotely.
• Paid Time Off: We offer a generous vacation plan, starting at 3 weeks, plus sick time and 8 paid holidays, ensuring you can relax and recharge.
• 401(k) Match: We'll match 25% of the first 6% of your income that you contribute to your 401(k).
• Annual Discretionary Bonus: Employees enjoy an annual discretionary bonus based on company performance and individual contributions.
• Discretionary Profit Sharing: It’s common to see a deposit comparable to 10% of your annual compensation in your retirement account each year.
• ESOP (Employee Stock Ownership Plan): As you work, you earn stock in the company, turning your efforts into ownership. All eligible employees receive ESOP allocations proportional to their eligible earnings. This makes you not just an employee, but an employee owner.
• Good Business, Good People: The commitment to the community and volunteering comes right from the people at Hunt and it really shows the heart behind our company. We give our employees plenty of opportunities to get involved with something they are passionate about.
• In-House Learning & Development: We believe in supporting goals that you set for yourself by offering opportunities for skill enhancement and career pathing creating an environment where employees can thrive.
• Employee Resource Groups: We provide a platform for employees to come together based on shared interest, backgrounds, or identities fostering a sense of community and belonging in the workplace.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone]
Email: [e-mail]

Thank you for your interest in a career with Hunt Electric Corporation/ECSI. Hunt Electric Corporation and ECSI are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws.

Hunt Electric Corporation participates in E-Verify.