IT Help Desk / Litigation Support Specialist

Ledgent Technology; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Benefits

Bonus potential

Job summary

Ledgent Technology is seeking an IT Help Desk / Litigation Support Specialist to serve as the primary onsite IT resource for a Dallas office, handling desktop support, end-user assistance, and litigation technology for attorneys and staff.

You will troubleshoot issues, manage tickets, and assist with trial technology during hearings and court proceedings, ensuring smooth technology operations across offices and with a larger corporate IT team.

Qualifications

• Previous IT support in a law firm environment required.
• 2+ years of desktop support or end-user support experience.
• Experience supporting attorneys or litigation teams.
• Strong knowledge of Windows OS and Microsoft technologies.
• Experience with Active Directory and Microsoft 365 environments.
• Familiarity with Teams, SharePoint, OneDrive, Zoom, Webex, VPN, and similar tools.
• Strong troubleshooting, customer service and communication skills.
• Ability to work independently while collaborating with remote IT teams.

Responsibilities

• Provide onsite and remote desktop, laptop, mobile device, printer, and peripherals support.
• Troubleshoot hardware, software, networks, and user access issues.
• Manage help desk tickets and maintain customer service quality.
• Support Active Directory administration and password resets.
• Install, image, and maintain Windows-based workstations.
• Support Microsoft 365, Teams, SharePoint, OneDrive, Zoom, Webex, VPN.
• Assist attorneys and staff as a technology resource in office and remote settings.
• Support trial teams during hearings, depositions, and courtroom proceedings.
• Set up and troubleshoot trial war rooms and courtroom tech.
• Operate presentation systems and provide audio/visual support in live proceedings.
• Assist with tech inventories, deployments, and process improvements.
• Coordinate with vendors and corporate IT for office tech initiatives.

Skills

Law firm IT support

Desktop support

Windows & MS tech

Active Directory & Microsoft 365

Collaboration tools (Teams/SharePoint/

SharePoint/OneDrive/Zoom/Webex/VPN

Troubleshooting & customer service

Independent with remote teamwork

Education

Bachelor's degree preferred

Tools

TrialDirector

OnCue

Sanction

NetDocuments

Citrix

Relativity

eDiscovery tools

Job description

IT Help Desk / Litigation Support Specialist (JN -082026-428792) The Woodlands, Texas

Salary: USD70000 - USD95000 per year + + Benefits & Bonus

IT Help Desk / Litigation Support Specialist

Compensation: $70,000 to $95,000 + benefits

No Corp-to-Corp (C2C) or Third-Party Candidates at This Time

We are seeking an IT Help Desk / Trial Support Specialist to join a growing professional services organization in Dallas. This individual will serve as the primary onsite IT resource for a newly established office while working closely with a larger corporate IT team. The role combines hands-on desktop support, end-user support, and litigation/trial technology support.

This is an excellent opportunity for someone with law firm IT experience who enjoys supporting attorneys, troubleshooting technology issues, and serving as a key technology resource during trials, hearings, mediations, and other legal proceedings.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.


• Troubleshoot hardware, software, Microsoft 365, network, and user access issues.


• Manage and resolve help desk tickets while maintaining excellent customer service.


• Support Active Directory administration, account provisioning, password resets, and permissions management.


• Install, configure, image, and maintain Windows-based workstations and equipment.


• Support Microsoft 365, Teams, SharePoint, OneDrive, Zoom, Webex, VPN, and related technologies.


• Serve as a technology resource for attorneys and staff both in the office and remotely.


• Support trial teams during hearings, arbitrations, mediations, depositions, and court proceedings.


• Set up and troubleshoot trial war rooms, courtroom presentation equipment, and remote trial technology.


• Operate presentation systems and provide audio/visual support during live proceedings.


• Assist with technology inventories, equipment deployment, documentation, and process improvements.


• Coordinate with vendors and corporate IT teams to support office technology initiatives.

Required Qualifications

• Previous IT support experience within a law firm environment required.


• 2+ years of desktop support, help desk, or end-user support experience.


• Experience supporting attorneys, legal professionals, or litigation teams.


• Strong knowledge of Windows operating systems and Microsoft technologies.


• Experience with Active Directory and Microsoft 365 environments.


• Familiarity with Teams, SharePoint, OneDrive, Zoom, Webex, VPN, and similar collaboration tools.


• Strong troubleshooting, customer service, and communication skills.


• Ability to work independently while collaborating with remote IT teams.

Preferred Qualifications

• Trial support or litigation technology experience.


• Experience with TrialDirector, OnCue, Sanction, or similar courtroom presentation software.


• Experience with NetDocuments or other legal document management systems.


• Exposure to Citrix, Relativity, eDiscovery platforms, or legal technology tools.


• CompTIA A+, Network+, Microsoft certifications, or similar credentials.


• Bachelor's degree preferred.


• Onsite position based in Dallas, TX.


• Occasional after-hours support, trial support, and travel may be required.


• Opportunity to help support and grow a newly established Dallas office.


• Backed by a large national IT organization with resources available for escalation and support.

IT Help Desk / Litigation Support Specialist (JN -082026-428792) The Woodlands, Texas

Thank you for submitting your application.