Regional IT Coordinator

Wilson Sonsini Goodrich & Rosati, Professional Corporation; Salt Lake City (UT); On-site; USD 44,468 - 60,173; Full time

Job summary

Wilson Sonsini Goodrich & Rosati, Professional Corporation seeks a Regional IT Support Coordinator in Salt Lake City to provide essential technical support. This full-time, on-site position involves resolving hardware and software issues, offering customer-focused assistance, and managing IT inventory.

The ideal candidate will have over two years of relevant experience, proficiency in Microsoft Office, and strong problem-solving skills. Flexibility in work hours is required, and competitive compensation is offered.

Qualifications

• 2+ years of hardware and software support experience.
• Experience in a law firm is a plus.
• Proficiency in Microsoft Office/Microsoft365.

Responsibilities

• Field incoming support requests from end-users.
• Provide on-site and remote support.
• Manage daily setup and support for conference rooms.

Skills

Hardware and software support experience

Customer service skills

Analytical and problem-solving abilities

Communication of technical information

Education

AA degree

A+ certification

ITIL Foundations

Tools

Microsoft Office/Microsoft365

NetDocuments

Windows11

macOS

Job description

Wilson Sonsini Goodrich &Rosati seeks a customer-focused Regional IT Support Coordinator to provide essential, hands‑on technical support to attorneys and professional staff, ensuring efficient and effective resolutions for all hardware and software issues.

Key Responsibilities

• Field incoming support requests from end‑users via telephone, email, and the Service Desk system in a courteous and timely manner.
• Provide on‑site and remote support to end‑users for network, hardware, printer, and application issues.
• Perform hands‑on support at the desktop level, including imaging, configuring, and deploying systems, installing and upgrading software, installing hardware, and managing data backup and restore operations.
• Manage the daily setup and support for conference rooms, including audio‑visual (AV) equipment and video‑conferencing systems like Zoom and Microsoft Teams.
• Perform preventative maintenance, including the checking and cleaning of workstations, printers, and peripherals.
• Conduct post‑resolution follow‑ups to ensure issues are fully resolved and users are satisfied.
• Assist in maintaining, controlling, and documenting all IT hardware inventory.
• Perform setup, breakdown, and professional cable management of user workstations.
• Participate in identifying and researching firm hardware needs and play an integral role in the successful implementation of firm‑wide IT initiatives.

Required Qualifications

• Minimum of two plus years of hardware and software support experience in a fast‑paced, enterprise technical environment; prior experience in a law firm is a significant plus.
• Knowledge of basic computer hardware, including PC and Apple products; experience with Android, iPhone, iPad, Windows11, macOS; proficiency in Microsoft Office/Microsoft365 and strong documentation skills; familiarity with legal‑specific applications such as NetDocuments is highly desirable; knowledge of IT security best practices and discretion with confidential information.

Professional Attributes

• Proven ability to communicate technical information effectively to non‑technical personnel.
• Strong analytical and problem‑solving abilities.
• Exceptional customer service skills and a professional demeanor.
• Highly self‑motivated, directed, with keen attention to detail and organizational skills.
• Ability to work effectively both in a team and individually to prioritize and execute tasks.
• Willingness and ability to travel as needed to support litigation cases, trials, or to provide coverage for other firm offices.

Education & Certifications

• AA degree and at least 2 years of relevant technical skills preferred; A+ certification preferred; other industry certifications such as ITIL Foundations are a plus.

Work Conditions

This is a full‑time, on‑site position. The specialist will work Monday through Friday. Flexibility for additional hours is required, including after‑hours, weekends, early mornings, or late nights as needed to support firm operations. Must be able to lift and move equipment up to 40–50 pounds without assistance. This is a non‑supervisory role. The primary location for this posting is SaltLakeCity.

Compensation & Benefits

The anticipated pay range is $32.28 – $43.68 per hour. Compensation may include overtime and a discretionary year‑end merit bonus based on performance. A highly competitive salary and benefits package is offered.

Location

SaltLakeCity, Utah.

Equal Opportunity Employer (EOE).