IT Help Desk Lead

Qcells North America

San Francisco (CA)

On-site

USD 89,000 - 118,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Qcells North America is seeking an IT Help Desk Lead to serve as the primary contact for desktop support, onboarding, and network coordination across our U.S. offices.

You will drive imaging, endpoint mgmt, VPN provisioning, and SharePoint admin tasks while collaborating with IT, network, and Security teams. The role requires 3+ years in IT help desk/desktop support, experience with Intune/Jamf, FortiGate, Cisco AnyConnect, and strong communication.

Qualifications

3+ years of experience in IT help desk / desktop support (Tier 1-2)
Endpoint/device management experience (imaging, Intune/Jamf, Autopilot) across Windows and macOS
Experience with remote support tooling (ScreenConnect)
Identity and access management: provisioning and SSO
Network/VPN administration experience (FortiGate, Cisco AnyConnect)
M365/SharePoint administration including site permissions
Atlassian administration (Jira/Confluence) and Slack administration
High-volume onboarding workflows (10–15 hires/week) with process discipline
Excellent oral and written communication skills
Strong project management and problem-solving skills
RBAC provisioning experience
Willingness to travel up to 10%

Responsibilities

Own Tier 1-2 ticketing and desktop support for all U.S. offices, including remote IT support
Manage laptop onboarding, imaging, and new-hire setup (10–15 per week)
Provide laptop/OS support and remote access via ScreenConnect
Administer SharePoint including site permissions and content management
Provision and manage VPN accounts across FortiGate and Cisco platforms
Support email/identity infrastructure consolidation initiative
Drive adoption of upgraded IT ticketing system
Stand up IT asset tracking and management processes
Redesign imaging deployment and onboarding processes
Administer access across all 3rd party IT software
Assist in managing IT subscriptions and services

Skills

IT help desk

End point management

ScreenConnect

RBAC provisioning

M365/SharePoint administration

Jira/Confluence administration

Slack administration

Communication skills

Project management

Travel up to 10%

Education

Bachelor’s degree preferred

Tools

Intune/Jamf

Autopilot

FortiGate

Cisco AnyConnect

Job description

POSITION DESCRIPTION

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of contact for desktop support, new-hire onboarding, and network/infrastructure coordination across our U.S. offices. The ideal candidate will have strong experience in desktop and deskside support, endpoint management, EDR/Antivirus, identity/access provisioning, and vendor coordination, and will work closely with our IT, network, and Security teams. This position may be based out of San Francisco or Irvine, CA, with support responsibilities extending to our three California offices: San Francisco, Santa Clara, and Irvine.

Responsibilities

Manage laptop onboarding, imaging, initial installs, and employee setup for 10-15 new hires per week
Own Tier 1 ticketing and desktop support for all U.S. offices, including remote IT support
Provide laptop/OS support and manage remote access via ScreenConnect
Administer SharePoint, including site permissions and content management
Provision and manage VPN accounts across FortiGate and Cisco platforms
Support an enterprise domain consolidation initiative to streamline email and identity infrastructure
Drive adoption of an upgraded IT ticketing system
Stand up IT asset tracking and management processes
Redesign imaging deployment and onboarding processes for greater efficiency
Administer and provision access across all our 3rd party IT software
Assist in managing IT-related subscriptions and services

Required Qualifications

3+ years of experience in IT help desk / desktop support, including Tier 1-2 ticketing and deskside support
Bachelor’s Degree preferred but not required
Endpoint/device management experience (imaging, Intune/Jamf, Autopilot) across Windows and macOS
Experience with remote support tooling (e.g., ScreenConnect)
Identity and access management experience: account/group provisioning and SSO
Network/VPN administration experience (FortiGate and Cisco AnyConnect)
M365/SharePoint administration experience, including site permissions and sharing governance
Atlassian administration experience (Jira/Confluence) and Slack administration
Demonstrated ability to manage high-volume onboarding workflows (10-15 new hires/week) with strong process discipline
Excellent oral and written communication skills
Strong project management and problem-solving skills and attention to detail
Strong account and access management experience with RBAC provisioning
Willingness to travel up to 10% of the time.

Preferred Qualifications

Solar Industry experience (Renewable)
IT project management experience, particularly with identity/directory migrations (Active Directory/Entra ID, domain or tenant-to-tenant merges)
ITSM/ticketing platform administration and process automation/scripting experience

Preferred Qualifications

IT asset management (ITAM) and inventory administration experience
Experience in network engineering and cybersecurity
Familiar with cloud-based systems (Azure, AWS, GCP)
IT-related certifications: CompTIA A+, Network+, CISSP
Familiar with Atlassian products (Confluence, Jira)
Familiarity with software development and AI software tooling (e.g. Github, Claude)

Compensation

In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:

Zone 1 (Bay Area, NYC): $106,900 – $117,600
Zone 2 (CA, NJ, NY): $98,000 – $107,800
Zone 3 (All Others): $89,100 – $98,000

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility
Standing
20% of time
Sitting
70% of time
Walking
10% of time
Strength
Pulling
up to 10 Pounds
Pushing
up to 10 Pounds
Carrying
up to 10 Pounds
Lifting
up to 10 Pounds
Dexterity(F = Frequently, O = Occasionally, N = Never)
Typing
F
Handling
F
Reaching
F
Agility(F = Frequently, O = Occasionally, N = Never)
Turning
F
Twisting
F
Bending
O
Crouching
O
Balancing
N
Climbing
N
Crawling
N
Kneeling
N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.