IT Help Desk Intern - On-Campus Tech Support

Texas A&M University; Laredo (TX); On-site; USD 11,365 - 16,186; Part time

Job summary

Texas A&M University in Laredo is seeking an IT Intern for the Help Desk. This part-time student position involves assisting users with technical issues across various platforms, troubleshooting systems, and maintaining documentation.

Students in relevant majors must be enrolled at least half-time. The role requires strong IT skills and excellent customer service, offering a pay rate of $10.50 per hour for up to 19 hours per week.

Qualifications

• Must be enrolled at least half‑time (6 credit hours for undergraduates).
• Maintain a TAMIU GPA of 2.0 for undergraduates and 3.0 for graduates.
• International undergraduates must be enrolled in at least 12 credits.

Responsibilities

• Assist users with various technical issues through multiple channels.
• Troubleshoot PCs, Apple systems, and software applications.
• Maintain documentation in the Ticketing Management System.

Skills

Strong computer knowledge

Excellent customer service

Effective oral and written communication

Problem-solving skills

Education

TAMIU student majoring in Information Systems, Computer Science, Business, or a related field

Tools

Outlook

Word

Excel

Job description

Texas A&M University in Laredo is seeking an IT Intern for the Help Desk. This part-time student position involves assisting users with technical issues across various platforms, troubleshooting systems, and maintaining documentation.

Students in relevant majors must be enrolled at least half-time. The role requires strong IT skills and excellent customer service, offering a pay rate of $10.50 per hour for up to 19 hours per week.