Intern- Information Technology (OIT- Help Desk)

Texas A&M University; Laredo (TX); On-site; USD 11,365 - 16,186; Part time

Job summary

Texas A&M University in Laredo is seeking an IT Intern for the Help Desk. This part-time student position involves assisting users with technical issues across various platforms, troubleshooting systems, and maintaining documentation.

Students in relevant majors must be enrolled at least half-time. The role requires strong IT skills and excellent customer service, offering a pay rate of $10.50 per hour for up to 19 hours per week.

Qualifications

• Must be enrolled at least half‑time (6 credit hours for undergraduates).
• Maintain a TAMIU GPA of 2.0 for undergraduates and 3.0 for graduates.
• International undergraduates must be enrolled in at least 12 credits.

Responsibilities

• Assist users with various technical issues through multiple channels.
• Troubleshoot PCs, Apple systems, and software applications.
• Maintain documentation in the Ticketing Management System.

Skills

Strong computer knowledge

Excellent customer service

Effective oral and written communication

Problem-solving skills

Education

TAMIU student majoring in Information Systems, Computer Science, Business, or a related field

Tools

Outlook

Word

Excel

Job description

Job Title: Intern- Information Technology (OIT- Help Desk) Agency — Texas A&M International University Department Office Of Information Technology
Proposed Minimum Salary: Commensurate
Location: Laredo, Texas
Job Type: Student Worker

Job Summary

The OIT Intern will assist the Help Desk staff with the daily functions of the OIT Helpdesk.

Essential Duties and Responsibilities

• Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person.
• Troubleshoot PCs, Apple systems, and various software applications.
• Verify that all KIOSKs and Digital Signage work properly weekly.
• Maintain required documentation in the Ticketing Management System.
• Decommission nonfunctional computers and equipment to surplus.
• Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.
• Maintain inventory of network hardware and communication connections.
• Route calls to appropriate personnel.
• Use sound, independent judgment when performing duties.
• Perform other related duties as assigned.

Minimum Requirements

• TAMIU student majoring in Information Systems, Computer Science, Business, or a related field.
• Enrolled at least half‑time (6 credit hours per semester for undergraduates, 3 credit hours per semester for graduates).
• Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.
• Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP).
• Undergraduate international students must be enrolled in at least 12 semester credit hours to meet federal immigration guidelines.
• Graduate international students must enroll in 9 semester credit hours to meet federal immigration guidelines.

Knowledge, Skills, and Abilities

• Strong computer knowledge, including Outlook, Word, and Excel.
• Excellent customer service and teamwork skills.
• Effective oral and written communication.
• Professional interaction with the general public.
• Ability to plan, organize, prioritize work, and attend to detail.
• Ability to manage multiple tasks, projects, and assignments and meet deadlines.
• Problem‑solving by analyzing, recommending, and implementing changes.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

• Position requires on campus, face‑to‑face interactions.
• Requires maintaining a regular schedule of attendance on campus and in the workplace.
• Work schedules are created by the department based on departmental needs but must not conflict with the student’s class schedule.
• Promptly complete all required trainings.
• Submit time sheet biweekly.

Pay and Hours

Pay Rate: $10.50 per hour for up to 19 hours.

Security and Background Check

All positions are security‑sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures.

Equal Opportunity/Veterans/Disability Employer

Equal Opportunity/Veterans/Disability Employer.