IT Help Desk Intern

AlixPartners GmbH; Chicago (IL); On-site; USD 25,000 - 32,000; Part time

Job summary

AlixPartners is seeking a part-time Service Desk Intern in Chicago to support approximately 2500 employees in a first-line IT role. You’ll provide phone, email, and in-person assistance, working with a growing team that values clear communication and professionalism.

The role offers hands-on experience with tools like ServiceNow, InTune, Jamf, and Lenovo Vantage, with opportunities to learn Windows 10/11, Office 365, and endpoint management while contributing to asset audits and documentation.

Qualifications

• Actively enrolled in or recently completed an IT-related program or certification.
• Experience with Windows 10/11 and Microsoft 365 apps is preferred.
• Strong communication and teamwork skills with customer focus.

Responsibilities

• Provide 1st line IT support via phone, email, and in-person for ~2500 employees.
• Document troubleshooting steps and resolutions in ServiceNow.
• Pre-provision and build laptops; support mobile tools and asset management.
• Assist with audits and maintain knowledge bases.

Skills

Interpersonal skills

Communication

English

Organizational skills

Problem-solving

Education

IT related program or certification

Tools

ServiceNow

InTune

Jamf

Lenovo Commercial Vantage

Job description

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.Location: On-Site in Chicago (part-time)MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)What you'll doIn this junior role on AlixPartners' Corporate Services Information Technology team, a successful Service Desk Intern will assist in the support of approximately 2500 employees in a 1st line support role. This involves providing phone, email, and in-person support on all technical matters that come into the Service Desk. You will work as part of a growing team which exhibits core values of clear communication, teamwork, and professionalism.The IT Intern is a part-time role located in Chicago, IL, reporting to the Service Desk Lead. This paid internship role is approximately 20 – 24 hours per week, with flexibility to accommodate university coursework. Relocation and benefits are not available for this role.Monitor and provide remote technical support for incoming phone calls directed to the Service DeskIdentify, diagnose, and resolve problems for employees' IT equipmentDocument troubleshooting steps and resolution notes within our ServiceNow ticketing systemProvide one-on-one end-user problem resolution over the phone or by emailPre-Provision and build laptops, providing a white glove level of serviceAdminister mobile technology tools such as InTune, Jamf, Lenovo Commercial Vantage, and othersPerform regular audits and ensure accuracy of all company IT assets (PCs, mobile phones, monitors, etc.) using our designated asset management tools and established workflowIdentify and triage L1 technical issues, escalating L2 and L3 issues to the appropriate team or leaderCreate and maintain documentation to assist in day-to-day Service Desk work (knowledge bases etc.)Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilitiesWhat you'll bringActively enrolled in or recently completed an IT related program/certification within the past 12 monthsInterest in Microsoft Office 365, Outlook, Teams, Desktop and Laptop PCs, Windows 10/11, Mac OS, relevant software, printers, and networkingBeginner level knowledge and experience working in a Microsoft environment that utilizes Windows 10/11 and Teams conference roomsStrong interpersonal skills with a passion for going above and beyond to provide an exceptional end user experienceDependable and reliable with the ability to arrive on time for scheduled work shiftsGood planning and organizational skills with the ability to deliver accurate, timely work with professionalism, accountability, and attention to detailComfortable leveraging firm-approved AI tools and technology to support day-to-day work efficiencies, streamline tasks, and enhance productivityOpenness to feedback and a commitment to continuous improvementAbility to work under pressure in demanding situations in a fast-paced environmentWilling to learn and take direction, adaptable, and able to work autonomouslyAbility to lift 35 pounds and carry up to 50 pounds to assist with equipment deliveries, storage room organization, and inventory deploymentExcellent written and verbal communication skills in English with the ability to interact with employees at all levels within the companyWillingness and flexibility to work outside of normal U.S. business hours, and as unique projects/needs ariseAbility to work in an on-site office environment and physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workdayMust become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' Code of Conduct and foster an inclusive environment with people at all levels of an organizationAlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.The hourly range for this role takes into account a number of factors and is between $18/hour - $23/hour.#LI-KL2