IT Help Desk & Field Engineer

Endsight; San Diego (CA); Hybrid; USD 33,000 - 53,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) with company match

Paid time off

9 paid holidays

Career pathing

Job summary

Endsight is seeking an IT Help Desk & Field Engineer in San Diego. This hybrid role supports onsite visits to local clients and remote IT issues, combining hands-on installation, configuration, and troubleshooting with strong customer service.

The ideal candidate has at least 3 years in field/onsite engineering or help desk, MSP experience, and excellent communication skills. Certifications and a proactive, team-oriented mindset are highly valued.

Qualifications

• Must have 3 years minimum Field or Onsite Engineer or IT Help Desk experience.
• Previous MSP experience required.
• Reliable transportation and current driver’s license.
• Strong aptitude for customer service and problem solving.
• Ability to self-schedule and manage small engagements.
• Excellent communication skills, both written and verbal.
• Willing to collaborate as part of a team and adapt quickly to change.
• Respond to emergencies with poise and focus.

Responsibilities

• Heading onsite for installations, configurations, and troubleshooting.
• Providing remote IT support across multiple systems and platforms.
• Solve complex issues with a service-first mindset.
• Collaborate closely with teammates to ensure excellent client experience.
• Continuously learn new technologies and sharpen your craft.

Skills

Customer Service

Time Management

Communication

Teamwork

Problem Solving

Education

Bachelor's degree or equivalent experience

Certifications: CompTIA A+/Network+/Security; Microsoft Associate/Expert; VMware; Apple; Citrix

Tools

AutoCAD

Job description

IT Help Desk & Field Engineer

Department: Response Center

Employment Type: Full Time

Location: San Diego

Compensation: $24.05 - $38.46 / hour

Description

Location: This is a hybrid position; candidates must reside in San Diego, CA area to support onsite visits to local clients (prescheduled or emergency dispatch).

You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.

But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand. That’s where Endsight comes in. Who We Are

Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.

Purpose--What You'll Do

You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.

Your days will include:

• Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
• Providing remote IT support across a variety of systems and platforms
• Solving complex challenges with patience, curiosity, and a service-first mindset
• Collaborating closely with teammates to create consistently excellent client experiences
• Continuously learning new technologies and sharpening your craft

Who Thrives Here You’ll fit right in if you:

• Take pride in helping others succeed
• Love mastering your tools and improving your craft
• Communicate clearly and stay composed under pressure
• Are energized by teamwork and mutual respect
• Want to grow in a place where your success helps everyone win

Qualifications

Required:

• Must have 3 years minimum Field or Onsite Engineer or IT Help Desk experience
• Previous MSP experience Required
• Reliable Transportation and Current Driver's license
• Strong aptitude for Customer Service
• Ability to self-schedule and project plan for small engagements
• Ability to organize and manage multiple priorities
• Excellent analytical, verbal, and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able and willing to collaborate as part of a team
• Respond to emergency situations effectively, maintaining poise and focus

Preferred:

• Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
• Bachelor's degree (in a related field) or equivalent experience
• Strong Networking Skills
• Experience supporting AutoCAD or other similar design software

If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.

Benefits...What You’ll Get

• Medical: Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing