Seasonal Facilities & Help Desk Lead

standoutforgood; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Stand Out For Good, Inc. is a growing women's fashion company seeking a Seasonal Facilities Coordinator in Knoxville, TN to support stores, the home office, and distribution centers.

The role focuses on coordinating service vendors and triaging facility requests while providing first-line help desk support to keep operations running smoothly. Ideal candidates have 1–3 years in facilities coordination, experience dispatching vendors, and familiarity with ITSM ticketing.

Qualifications

• 1–3 years in facilities coordination, operations, or support role; retail experience preferred.
• Experience dispatching and managing third‑party maintenance vendors.
• CompTIA A+ certification preferred or ability to earn within 1 year.
• Associate degree in facilities management, technology, or related field preferred.
• Flexible seasonal availability, including evenings and weekends as needed.

Responsibilities

• Dispatch and manage service vendors for plumbing, electrical, lighting, HVAC, painting, and emergency repairs.
• Triage and prioritize facility requests; escalate safety-critical issues.
• Track vendor progress and communicate updates to field leadership.
• Maintain records of facility tickets, vendor activity, and repair history.
• Support seasonal facility readiness, including pre-holiday store audits and equipment checks.
• Answer support requests via phone, chat, email, or portal; use ticketing platform.

Skills

Facilities coordination

Vendor management

Ticketing systems

Retail operations

Communication

Education

Associate degree in facilities management or related field

CompTIA A+ certification or ability to earn within 1 year

Tools

ITSM ticketing system

Printers/POs devices

Routers & VPNs

Job description

Stand Out For Good, Inc. is a growing women's fashion company seeking a Seasonal Facilities Coordinator in Knoxville, TN to support stores, the home office, and distribution centers.

The role focuses on coordinating service vendors and triaging facility requests while providing first-line help desk support to keep operations running smoothly. Ideal candidates have 1–3 years in facilities coordination, experience dispatching vendors, and familiarity with ITSM ticketing.