IT Help Desk Co-op - Spring 2027 (Entry-Level Tech)

GPD Group; Akron (OH); On-site; USD 20,664 - 30,307; Part time

Job summary

GPD Group in Akron, Ohio invites applications for the IT Help Desk Co-op for Spring 2027. This student-focused role supports end users, logs requests, and assists with basic troubleshooting in a fast-paced, collaborative environment.

You will learn Windows 11, ticketing workflows, and user guidance while contributing to client projects. Ideal candidates are communicative, highly organized, and comfortable lifting equipment as needed.

Qualifications

• Excellent verbal, written, and inter-personal communication skills.
• Strong organizational skills for managing multiple activities, tasks, and priorities.
• Ability to work in a fast-paced collaborative team environment.
• Familiarity with Windows 11 operating system.
• Ability to lift 50lbs.

Responsibilities

• Receive, disposition, and enter help desk requests (phone, email, ticket system, in person) into a ticket system.
• Resolve basic issues and elevate issues to other help desk resources as necessary.
• Deliver basic end-user training/guidance as needed.

Skills

Verbal and written communication

Organizational skills

Team collaboration

Windows 11 familiarity

Lifting 50lbs

Job description

GPD Group in Akron, Ohio invites applications for the IT Help Desk Co-op for Spring 2027. This student-focused role supports end users, logs requests, and assists with basic troubleshooting in a fast-paced, collaborative environment.

You will learn Windows 11, ticketing workflows, and user guidance while contributing to client projects. Ideal candidates are communicative, highly organized, and comfortable lifting equipment as needed.