I.T. Help Desk Co-op / Spring 2027

GPD Group; Akron (OH); On-site; USD 20,664 - 30,307; Part time

Job summary

GPD Group in Akron, Ohio invites applications for the IT Help Desk Co-op for Spring 2027. This student-focused role supports end users, logs requests, and assists with basic troubleshooting in a fast-paced, collaborative environment.

You will learn Windows 11, ticketing workflows, and user guidance while contributing to client projects. Ideal candidates are communicative, highly organized, and comfortable lifting equipment as needed.

Qualifications

• Excellent verbal, written, and inter-personal communication skills.
• Strong organizational skills for managing multiple activities, tasks, and priorities.
• Ability to work in a fast-paced collaborative team environment.
• Familiarity with Windows 11 operating system.
• Ability to lift 50lbs.

Responsibilities

• Receive, disposition, and enter help desk requests (phone, email, ticket system, in person) into a ticket system.
• Resolve basic issues and elevate issues to other help desk resources as necessary.
• Deliver basic end-user training/guidance as needed.

Skills

Verbal and written communication

Organizational skills

Team collaboration

Windows 11 familiarity

Lifting 50lbs

Job description

We’re always looking for the next great member of our team. Are you that person? Explore our open positions below, and discover opportunities to apply your talents with a growing organization. Please note that our hiring team will never ask for any personal information via email or web messaging. Any applicant in consideration for a new role at GPD will speak directly to a member of our hiring team.

Position:I.T. Help Desk Co-op / Spring 2027

Location: Akron, OH

Job Id:2475

# of Openings:1

Join GPD Group, where our purpose is to improve the well-being of our employees, clients, communities and business partners by transforming opportunities into success.We are passionate about the work we do and the relationships we build with clients. Our employee ownership structure fosters a non-hierarchical collaborative work environment, where everyone is encouraged to share their ideas and creativity to the betterment of the organization and our clients.This structure also enables each associate to explore and expand their talents, reach their full potential, and deliver to the core traits that guide GPD group and allow us to deliver successfully for our clients.

For over 65 years, GPD Group has been providing architectural, engineering and planning services to clients across the United States. Witha diverse team of 870+ professionals working in 14 different offices, it is our passion for our work and our commitment to our purpose that unites us.

Akron, OH office location / Spring 2027

• Excellent verbal, written, and inter-personal communication skills
• Strong organizational skills for managing multiple activities, tasks, and priorities
• Ability to work in a fast-paced collaborative team environment
• Familiarity with Windows 11 operating system
• Ability to lift 50lbs

Duties & Responsibilities

• Receive, disposition, and enter help desk requests (phone, email, ticket system, in person) into a ticket system.
• Resolve basic issues and elevate issues to other help desk resources as necessary.
• Deliver basic end-user training/guidance as needed.

At GPD Group, we believe in the value of every individual. GPD Group is an Equal Opportunity Employer, and we assure you that all applicants and employees are treated without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veterans, or any other characteristic protected by the law.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify