IT Help Desk Associate – Tier 1 Support

Red River Computer Co; Chantilly, Northern (VA, KY); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Red River Managed Services in Chantilly, VA seeks a Tier1 Technician to handle technical support requests from customers, resolve issues, and escalate to Tier2 when needed. You will maintain user uptime and deliver exceptional service to build long-term client relationships.

The role supports Monday–Friday 8AM–4:30PM, requires 1–3 years IT experience, Windows administration, and strong communication. Bachelor's degree preferred; certifications like CompTIA A+ or Network+ are a plus.

Qualifications

• U.S. Citizenship required.
• 1–3 years IT experience with Windows administration.
• Experience in MSP/consulting environment preferred.
• Bachelor’s degree in IT, engineering, or related field preferred.

Responsibilities

• Accept customer calls and escalate to Tier2 as needed.
• Serve as point of contact via phone, chat, email, and web portal.
• Follow SOPs and KBAs for troubleshooting.
• Notify potential improvements to SOPs to Tier2 or leadership.
• Maintain accurate, concise log entries and update customers.

Skills

Customer service

Communication

Time management

Team collaboration

Education

Bachelor's degree

Tools

TeamViewer

ScreenConnect

RDP

Active Directory

Job description

Red River Managed Services in Chantilly, VA seeks a Tier1 Technician to handle technical support requests from customers, resolve issues, and escalate to Tier2 when needed. You will maintain user uptime and deliver exceptional service to build long-term client relationships.

The role supports Monday–Friday 8AM–4:30PM, requires 1–3 years IT experience, Windows administration, and strong communication. Bachelor's degree preferred; certifications like CompTIA A+ or Network+ are a plus.