IT Help Desk Analyst — Windows, Networking & On-Call

joliethospice; Joliet (IL); Hybrid; USD 46,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Personal Time Off

Holiday Paid

Job summary

Lightways Hospice and Serious Illness Care in Joliet, IL, is seeking a Help Desk Analyst to provide quality IT support for Windows-based software and PC hardware. The role involves documenting issues, setting up equipment, and supporting users, with four days in the office and one remote day each week.

Candidates should have an Associate's Degree in IT or 5 years hands-on IT experience, familiarity with HIPAA, Windows security, Active Directory, EMR (MatrixCare), and IT ticketing systems.

Qualifications

• Associates Degree in IT or 5 years IT experience.
• Experience with HIPAA rules and responsibilities.
• Knowledge of Windows-based security.
• Knowledge of Apple products.
• Strong verbal and written communication skills.
• Must be able to lift up to 50 pounds.

Responsibilities

• Controls and administers hardware and operating software configurations.
• Lead and guide helpdesk operations when needed.
• Assist in day-to-day IT support, training, and projects.
• Monitor devices for proper operation and diagnose failures.
• Coordinate hardware repairs with vendors.
• Manage and track IT assets and terminations.
• Handle procurement of IT equipment and shipment logistics.
• Work with vendors to resolve warranty issues.
• Manage Service Desk tooling changes and user accounts (AD, EMR).
• Escalate problems per guidelines.

Skills

Analytical thinking

Critical thinking

Strong communication

Leadership / decision making

On-call rotation availability

Education

Associates Degree in Information Technology

5 years hands-on IT experience

Tools

Windows servers

Firewalls

Active Directory

EMR (MatrixCare)

SysAid Ticketing System

Mobile Device Management

Windows operating systems

Job description

Lightways Hospice and Serious Illness Care in Joliet, IL, is seeking a Help Desk Analyst to provide quality IT support for Windows-based software and PC hardware. The role involves documenting issues, setting up equipment, and supporting users, with four days in the office and one remote day each week.

Candidates should have an Associate's Degree in IT or 5 years hands-on IT experience, familiarity with HIPAA, Windows security, Active Directory, EMR (MatrixCare), and IT ticketing systems.