IT Help Desk Analyst - 169744

ZP Group; Kansas City (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO

Holidays

Medical

Dental

Vision

401K

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network.

This is a great opportunity to gain experience and grow within the Intelligence Community. This role starts on a night shift but shifts will be opened based on the candidate's preference after a few months, offering

Qualifications

• Must have Active Secret Clearance.
• 1+ years of IT experience.
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
• Experience with troubleshooting, ticketing systems, and IT devices.

Responsibilities

• Assist with IT support for devices including laptops, desktops, printers, mobile phones, and other network devices.
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Work directly with employees and officials to troubleshoot and resolve technical issues.
• Execute operations in support of the Enterprise Service Desk.
• Meet service goals by opening and closing tickets, executing scripts, and answering calls.

Skills

IT support

Ticketing systems

Customer service

Tools

Remedy

ServiceNow

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• 1+ Years of IT experience
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
• Salary: $50,000 - 55,000/year

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