IT Help Desk Analyst

Integra Mission Critical, LLC.; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Healthcare

Life and disability insurance

Flexible benefits

Paid time off

Education assistance

Retirement plan

Job summary

Integra Mission Critical, LLC. is seeking an IT Help Desk Technician to assist customers with hardware and software issues both remotely and on a construction-site location. You will guide users through configuration and troubleshooting to resolve issues efficiently.

The role requires strong problem solving, excellent communication, and experience with Windows and Microsoft 365. You will work with the cybersecurity team, help image devices, manage inventory, and contribute to training materials.

Qualifications

• Excellent problem solving, phone skills and customer service skills.
• Familiarity with Microsoft 365 user/group/email/license administration.
• Knowledge of and familiarity with basic networking protocols hardware and ability to troubleshoot and resolve network issues.
• Excellent verbal and written communication.
• Exceptional proficiency with Microsoft Windows operating systems.
• Familiarity with MS Windows Office and Microsoft 365.
• Familiarity with ERP systems is a plus.
• Prior information technology or systems administration experience preferred.
• Network related certification is a plus.

Responsibilities

• Respond to tech inquiries via email, chat, phone or in person.
• Provide technical support to users by researching, troubleshooting and maintaining workstations.
• Help implement and maintain ConnectWise Manage and control solutions.
• Collaborate with Cybersecurity to maintain and rollout tools.
• Assist in preparing new devices or reimaging existing devices (3 or fewer per week).
• Maintain inventory of devices in our inventory tracking system.
• Provide answers to clients by identifying problems and guiding through corrective steps.
• Improve client references by writing and maintaining documentation.
• Contribute to client training programs by identifying learning needs.
• Accommodate client disabilities by recommending devices and techniques.
• Improve system performance by identifying problems and suggesting changes.
• Update job knowledge by education and networking.
• Complete related tasks to support information systems and organizational mission.

Skills

Problem solving

Customer service

Microsoft 365 admin

Networking basics

Verbal and written communication

Windows operating systems

ERP familiarity

Education

High school diploma or GED

Tools

ConnectWise Manage

ERP software

Job description

Location Toronto ON

Department DEPADM

The Opportunity At Integra

we value providing superior customer service and are committed to the successful operation of our information technology systems We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems hardware and software The technician will work with customers remotely and in person guiding them through systems configuration and troubleshooting while aiming to resolve issues with efficiency Standout candidates will be excellent problem solvers with outstanding communication and customer service skills This role sits at a construction job site and requires you to pick up or move up to 25 pounds

What you will do

• Respond to tech inquiries via email through online chats over the phone or in person
• Provides technical support to users by researching and answering questions troubleshooting problems and maintaining workstations in good performance
• Help to implement and maintain ConnectWise Manage and control solutions
• Work closely with Cybersecurity team to maintain and rollout tools
• Help in the preparation of new devices or reimage existing devices estimated of 3 or less new devices per week
• Maintain updated inventory of devices in our Inventory tracking system
• Provides answers to clients by identifying problems researching answers and guiding clients through corrective steps
• Improves client references by writing and maintaining documentation
• Participates in development of client training programs by identifying learning issues and recommending instructional language
• Accommodates client disabilities by recommending devices and techniques
• Improves system performance by identifying problems and recommending changes
• Updates job knowledge by participating in educational opportunities and maintaining personal networks
• Accomplishes information systems and organization mission by completing related results as needed
• Follow up with customers to ensure satisfactory service

Required Qualifications

• Excellent problem solving skills phone skills and customer service skills
• Familiarity with Microsoft 365 usergroupemaillicense administration
• Knowledge of and familiarity with basic networking protocols hardware and ability to troubleshoot and resolve network issues
• Excellent verbal and written communication
• Exceptional proficiency with Microsoft Windows operating systems
• Familiarity with MS Windows Office and Microsoft 365
• Familiarity with ERP systems is a plus
• High school diploma GED or equivalent
• Familiarity with manufacturing processes MS Windows Office and ERPs software is a plus
• Prior information technology or systems administration experience preferred
• Network related certification is a plus

How we support you

• Performance driven rewards Competitive pay with incentive opportunities that recognize your results and contributions
• Comprehensive healthcare Medical dental and vision coverage that supports you and your familys total well being
• Security and peace of mind Life and disability insurance programs that provide protection when it matters most
• Flexible benefits options A variety of voluntary benefits so you can personalize coverage to fit your needs
• Time to recharge Generous paid time off to relax travel and maintain a healthy work life balance
• Investing in your growth Education assistance and tuition support to help you build skills and advance your career
• Planning for the future Retirement and savings programs that help you achieve long term financial confidence

Come build with us

At Integra were driven by a vision to transform the data center industry We specialize in delivering optimized turnkey solutions that bring together speed quality and reliability helping our clients build and operate the mission critical infrastructure that powers todays digital world Integra is a vertically integrated company owning and managing every phase of the process from site selection and design to manufacturing procurement commissioning and warranty This approach allows us to move faster solve challenges more efficiently and deliver exceptional outcomes for our partners What truly sets Integra apart is our people We are a team of problem solvers engineers builders and operators who thrive on tackling complex challenges and delivering results Our culture values collaboration accountability and continuous improvement because in a rapidly evolving digital landscape excellence and adaptability matter Joining Integra means being part of a company that is shaping the future of data center infrastructure If youre passionate about innovation impact and building systems the world depends on youll find the opportunity to grow and make a difference here

Equal Opportunity Statement

Integra provides equal employment opportunities for all people No employee or applicant for employment will be discriminated against because of race creed origin marital status sexual orientation age otherwise qualified disabled or veteran status or any other characteristic protected by law

If you are a qualified applicant who requires reasonable accommodation to complete a job application pre employment testing a job interview or to otherwise participate in the hiring process please contact talentacquisitionintegracom