IT Healthcare Solution Expert - Salesforce.com

The businesses of Merck KGaA, Darmstadt, Germany; Boston (MA); Remote; USD 85,000 - 120,000; Full time

Job summary

Join a leading company as an IT Healthcare Solution Expert specializing in Salesforce.com. This role involves implementing technologies to enhance the Salesforce Service Cloud and collaborating with various teams to optimize business processes. Ideal candidates will have a Master's degree in Computer Science and relevant experience in Salesforce applications.

Qualifications

• Must have a Master’s degree in Computer or Information Science.
• Two years of work experience as a Software Developer or in a related field.

Responsibilities

• Implement new technologies to enhance the Global Salesforce Service Cloud application.
• Identify opportunities for business process optimization.
• Engineer integration of multiple systems platforms.

Skills

Salesforce applications design

Boomi processes and data mapping

Integration with third-party systems

Collaborating with business stakeholders

Education

Master’s degree in Computer or Information Science

Job description

Work Your Magic with us!Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Position: IT Healthcare Solution Expert - Salesforce.com

Employer:EMD Serono, Inc.

400 Summit Drive

Burlington, Massachusetts 01803

Job Site:200 Pier 4 Blvd.

Boston, Massachusetts 02210

Telecommuting: 100% telecommuting from anywhere in the US

Responsibilities:

The IT Healthcare Solution Expert - Salesforce.com will implement new technologies to support and enhance the Global Salesforce Service Cloud application and the connected ecosystem

of 3rd party applications and data integration points.

Specific duties will include:

1. Provide guidance on PSP (Patient support Program) matters to the various workstreams including: SDLC (software development life cycle), development best practice, testing methodologies, and project management;
2. Identify opportunities for business process optimization;
3. Engineer integration of multiple systems platforms and work processes; streamline data management; improve user experience; identify and integrate new technologies; improve performance metrics; identify opportunities to improve workflow and productivity; lower costs while maintaining client experience;
4. Build local, regional, and global partnerships with all Business Technology teams;
5. Design adaptable and scalable solutions for our customers considering demographic trends and generational differences;
6. Collaborate effectively with developers from other departments to develop best-practice solutions; embrace new technologies to shape the future of our business; and
7. Drive change by encouraging culture of creativity, experimentation, risk taking, and openness to new ideas and differing perspectives.

Requirements & Qualifications:

Must have have a Master’s degree in Computer or Information Science and two (2) years of work experience as a Software Developer or in a related field.

Candidate must also have the following:

1. Proficiency designing, coding, and implementing Salesforce applications gained through two (2) years of work experience.
2. Proficiency designing and implementing Boomi processes and data mapping gained through six (6) months of work experience.
3. Proficiency developing and implementing integrations with third-party systems using Salesforce gained through two (2) years of work experience.
4. Proficiency collaborating with business stakeholders to gather requirements and translate them into scalable solutions within Salesforce gained through two (2) years of work experience.

All years of experience may be gained concurrently.

This position is eligible for EMD Serono, Inc.’s Employee Referral Program.

Applicants can send resumes to EMD Serono, Inc., 400 Summit Drive, Burlington, Massachusetts 01803 (Attn: Req#288603) or apply online at https://careers.emdgroup.com

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!