IT Hardware Tech Supervisor

Sprout; Garland (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

Sprout is seeking an IT Specialist to diagnose and refurbish electronics in a warehouse setting. You will operate proprietary and third‑party software to manage assets, inventory, and data sanitation while coordinating daily activities of junior technicians.

The role requires comfort with lifting up to 50 pounds, standing for long periods, and English proficiency (Spanish preferred). The team emphasizes reliability and continuous learning in a green IT lifecycle environment.

Qualifications

• Knowledge of different computer components and hardware.
• Analytical and process-oriented mindset.
• Willingness to learn and improve.
• English proficiency; bilingual Spanish preferred.
• Ability to stand for long shifts and lift up to 50 pounds.
• Ability to work in a non-climate-controlled warehouse.

Responsibilities

• Runs diagnostics on electronics including laptops, tablets, servers, and networking equipment.
• Operates specialized equipment and uses proprietary software.
• Uses sERP to inventory devices and sort components by attributes.
• Coordinates and supervises Level 3 and Level 4 Operators.
• Understands production system and processes (inbound/outbound shipping, shop orders, inventory).
• Familiar with third-party software (Softhinks, Future Dial, Kronos, EPS, WipeOS).
• Opens/closes shop orders and interprets them.
• Types data accurately and uses MS Teams, Outlook, Word and Excel.

Skills

Computer hardware

Analytical mindset

Continuous learning

Spanish language (preferred)

Tools

SERP software

Softhinks

Future Dial

Kronos

EPS

WipeOS

MS Teams

Outlook

MS Word

Excel

Job description

Overview

Sprout (www.Sproutup.com) is a rapidly growing IT Asset Disposition (ITAD) provider and electronics recycler. We are a growing GREEN company that has a customized ERP platform to manage our business. Sprout leverages data and analytics to make IT asset disposition flawless for the world’s leading enterprise. In the quest for smooth IT infrastructure refreshes, superior technology is only half the solution. The other half is uncompromising customer service. Our world-class customer service teams’ partner with companies at every turn to deliver solutions that make life (and the world) better.

We are looking for an IT Specialist seeking a different type of opportunity. Someone who likes refurbishing IT equipment and identifying and harvesting valuable components from devices near the end of their lifecycle. Someone who enjoys learning new technology and cares about saving the planet by conserving valuable resources.

Responsibilities

• Runs diagnostics on various consumer and industrial electronics including laptops, tablets, servers, and networking equipment, as well as their individual components
• Position may operate specialized equipment in combination with considerable independence and variation in assignments, requiring knowledge of our propriety software platform and additional software.
• Utilizes software to manage the data sanitation of hundreds of hard drives at a time and routes the devices to the appropriate distribution channel ranging from direct retail to responsible recycling
• Utilizes sERP (proprietary software) to inventory numerous devices by creating labels and scanning barcodes to sort electronic components by attributes
• Coordinates, supervises, and is accountable for the daily activities of Level 3 and Level 4 Operators. Impact of work is at team level.
• Demonstrates recognition of basic electronic components
• Opens/closes and interprets shop orders
• Understands and manipulates all aspects of the sERP system
• Understands the total production system and processes (e.g., inbound/ outbound shipping, shop orders, and inventory management)
• Understands third-party software (e.g., Softhinks, Future Dial, Kronos, EPS, WipeOS, etc.)

What we look for

• Computer hardware enthusiast with knowledge of different types of computer components
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Able to speak, read, and understand the English language in verbal communication (bilingual in Spanish preferred)
• Able to follow verbal and written instructions
• Able to stand for up to 8 hours or more
• Able to walk, climb stairs, bend, and reach to work with equipment throughout an 8-hour shift
• Able to lift, carry, pull, and push up to 50 pounds
• Able to work in a non-climate-controlled warehouse environment
• Able to use hand tools (e.g., power drill, pliers, etc.)
• Able to work with exposure to mechanical and electrical currents
• Able to wear Personal Protective Equipment (PPE)
• Able to learn and apply new concepts
• Able to type data accurately and efficiently into a computer system
• Basic proficiency using a computer and MS Teams, Outlook, and internet search capabilities
• Basic proficiency using MS Word and Excel

EEO – Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).