IT Field Technician - Long Island

QMMS USA LLC; New York (NY); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-paid long-term disability

Flexible spending account

Company-paid life insurance

401(k)

Pet insurance

Job summary

QMMS USA LLC, representing ENT and Allergy Associates, is looking for a dedicated IT Field Technician for our Long Island offices. This full-time role focuses on providing technical support for end-user devices and ensuring effective implementation of Epic EHR systems.

The ideal candidate will have extensive experience in supporting PC systems and peripherals, a solid technical background in healthcare IT, and a commitment to enhancing user experience across all locations. Benefits include medical insurance, 401(k), and flexible spending accounts.

Qualifications

• Three or more years of experience in a multi-site environment.
• CompTIA A+ Certification preferred; Network+ or equivalent is a plus.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide hands-on technical support across remote locations.
• Perform desktop-level fixes including software installation and upgrades.
• Coordinate deployment and testing of hardware in line with Epic timelines.
• Maintain up-to-date records in the ITSM/asset management platform.

Skills

PC systems support

Enterprise software skills

Windows 10/11 proficiency

Microsoft 365 proficiency

EHR systems familiarity

Project management

Technical communication

Education

Associate's Degree in IT or related field

Tools

Intune

Epic EHR

Cisco Meraki

Job description

Job Description: ENT and Allergy Associates (ENTA), one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a full‑time IT Field Technician for our Long Island office locations. Hourly: $26/hour. The IT Field Technician serves as the primary on‑site technical resource for all end‑user computing needs across ENTA’s locations. In addition to traditional field support responsibilities, this role takes an expanded, hands‑on ownership of Epic EHR end‑user device readiness, deployment, and go‑live support — acting as the critical bridge between the IT infrastructure team and Epic application teams. This technician is expected to develop familiarity with Epic workflows, peripheral integrations, and site‑specific hardware configurations to serve as a trusted resource for clinical and administrative staff.

Responsibilities

• Travel to all remote office and clinic locations to provide hands‑on technical support.
• Perform desktop‑level fixes including software installation/upgrades, hardware replacement, and system configuration.
• Execute preventative maintenance on workstations, printers, mobile carts, and peripherals.
• Field, document, prioritize, and resolve end‑user help requests via phone, email, and ticketing systems.
• Escalate complex issues to senior technicians or application specialists as appropriate.
• Perform post‑resolution follow‑ups to ensure sustained problem resolution.
• Apply diagnostic utilities and leverage knowledge bases to aid in troubleshooting Epic EHR.
• Serve as the field‑level owner for all end‑user devices supporting the Epic EHR implementation, including workstations, thin clients, mobile carts, printers, scanners, and peripherals.
• Conduct on‑site assessments at each go‑live location to evaluate current hardware state and perform gap analysis against Epic workflow requirements.
• Coordinate hardware procurement, staging, deployment, and testing in alignment with Epic project timelines.
• Participate in Technical Dress Rehearsals (TDR) to validate all Epic‑facing hardware and peripheral configurations; track and resolve issues to closure.
• Maintain and update end‑user device project plans, trackers, and go‑live readiness logs.
• Coordinate with Epic application project managers to ensure peripherals, storage, and hardware meet testing and production needs.
• Act as a liaison between the IT infrastructure team and Epic application team for all device‑related topics.
• Develop proficiency in Epic end‑user workflows relevant to field support (login, printing, device pairing, single sign‑on via Imprivata, peripheral configuration).
• Provide first‑line Epic technical triage at go‑live sites, distinguishing between application issues and device/infrastructure issues.
• Support end users during training, testing, and activation periods with device and connectivity troubleshooting.
• Collaborate with Epic application analysts to document and resolve site‑specific device compatibility issues.
• Maintain awareness of Epic upgrade cycles and assist with device readiness validation prior to upgrades.
• Conduct thorough, accurate hardware inventory assessments across all assigned locations.
• Maintain up‑to‑date records in the organization’s ITSM/asset management platform.
• Identify and report hardware aging or lifecycle risks, particularly for Epic‑critical devices.

Qualifications

• Three or more years of experience supporting PC systems, peripherals, and enterprise software in a multi‑site environment.
• Associate’s Degree or higher in Information Technology or a related field.
• Proficiency with Windows 10/11 operating systems and Microsoft 365.
• Experience with enterprise endpoint management tools (Intune, ConnectWise, Automate, or equivalent).
• Familiarity with EHR systems – Epic experience strongly preferred.
• Experience with single sign‑on solutions (Imprivata OneSign is a plus).
• Experience with Monday.com.
• Experience with Cisco Meraki.
• CompTIA A+ Certification preferred; Network+ or equivalent is a plus.
• Valid driver’s license, reliable transportation required for multi‑site travel.

Desired Attributes

• Highly organized with strong project‑management instincts; capable of managing multiple concurrent site deployments.
• Exceptional communicator – able to convey technical concepts to clinical and non‑technical audiences.
• Self‑motivated and comfortable working independently across distributed locations.
• Detail‑oriented with strong analytical and problem‑solving skills.
• Collaborative team player with experience supporting cross‑functional projects.
• Ability to perform effectively in fast‑paced, high‑pressure go‑live environments.
• Strong customer‑service orientation, particularly in clinical settings.

Benefits

• Medical/Dental/Vision insurance
• Company‑paid long‑term disability
• Flexible spending account
• Company‑paid life insurance
• Voluntary life insurance
• 401(k)
• Pet insurance

Work Conditions

• Frequent travel to clinic locations in assigned region required.
• Dexterity required to operate keyboards, mobile devices, power tools, and computer components.
• Ability to lift and transport moderately heavy equipment (computers, monitors, printers, carts, etc.).
• Availability for extended hours during Epic go‑live activations and technical dress rehearsals.
• Schedule Monday‑Friday: 8:30am–5:00pm.

Equal Opportunity Statement

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.