IT Desktop Technician (47953)

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking an IT Desktop Technician to deliver hands-on technical support for desktop systems and end-user technology across our clinical and administrative teams.

This role focuses on maintaining EPIC EHR access, performance, and workflow-related concerns. The ideal candidate has an associate degree in IT, at least 2 years of desktop support experience, strong Windows and Office troubleshooting skills, and excellent communication.

Qualifications

• Associate degree in IT or equivalent experience.
• Minimum 2 years of desktop support experience.
• Strong Windows and Microsoft Office troubleshooting skills.
• Experience with ticketing and remote support tools.
• Excellent communication and customer service skills.

Responsibilities

• Provide hands-on technical support for desktop systems and end-user technology.
• Serve as first point of contact for IT support requests via phone, remote tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues.
• Support EPIC EHR users by addressing access, performance, and workflow-related concerns.
• Install, configure, and maintain desktop operating systems and standard productivity applications.
• Deploy, image, and configure computers and other end-user devices.
• Maintain accurate documentation of support activities and issue resolutions within the ticketing system.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Assist with employee onboarding and offboarding, including device setup and account provisioning.
• Ensure compliance with HIPAA requirements, security policies, and organizational IT standards.
• Deliver professional, customer-focused support to clinicians, staff, and business users.

Skills

Desktop support

Windows troubleshooting

Microsoft Office

Customer service

HIPAA compliance

Education

Associate degree in IT

Tools

Ticketing system

Remote support tools

EPIC EHR (support)

Job description

Why Join CEENTA?

\u003cpCEENTA is the premier eye, ear, nose, and throat group in the Carolinas. Join a collaborative, mission-driven organization dedicated to exceptional patient care.\u003c/p\u003e

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. Join a collaborative, mission-driven organization dedicated to exceptional patient care.

As an IT Desktop Technician, you will provide front-line technical support for clinical and administrative teams and help maintain critical systems including EPIC EHR.

What You Will Do

\u003cpYou'll provide hands-on technical support and troubleshooting services to maintain the performance and reliability of desktop systems and end-user technology across the organization.\u003c/p\u003e

\u003cli>Serve as the first point of contact for IT support requests via phone, remote tools, and in-person assistance\u003c/li\u003e\u003cli>Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues\u003c/li\u003e\u003cli>Support EPIC EHR users by addressing access, performance, and workflow-related concerns\u003c/li\u003e\u003cli>Install, configure, and maintain desktop operating systems and standard productivity applications\u003c/li\u003e\u003cli>Deploy, image, and configure computers and other end-user devices\u003c/li\u003e\u003cli>Maintain accurate documentation of support activities and issue resolutions within the ticketing system\u003c/li\u003e\u003cli>Collaborate with other IT teams to escalate and resolve complex technical issues\u003c/li\u003e\u003cli>Assist with employee onboarding and offboarding, including device setup and account provisioning\u003c/li\u003e\u003cli>Ensure compliance with HIPAA requirements, security policies, and organizational IT standards\u003c/li\u003e\u003cli>Deliver professional, customer-focused support to clinicians, staff, and business users\u003c/li\u003e

A Typical Day

\u003cpRespond to support requests, troubleshoot technical issues, deploy devices, support users, and work with IT colleagues to maintain a secure and reliable technology environment.\u003c/p\u003e

Schedule

\u003cul>\u003cli>Hybrid role, Monday through Friday\u003c/li\u003e\u003cli>Occasional travel between locations\u003c/li\u003e\u003cli>Occasional after-hours support\u003c/li\u003e\u003cli>Potential on-call rotation\u003c/li\u003e

Why This Role Matters

\u003cpThis role helps ensure employees have reliable, secure technology to support excellent patient care.\u003c/p\u003e

Qualifications

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What You'll Bring

\u003cul>\u003cli>Associate degree in IT or equivalent experience\u003c/li\u003e\u003cli>Minimum 2 years of desktop support experience\u003c/li\u003e\u003cli>Strong Windows and Microsoft Office troubleshooting skills\u003c/li\u003e\u003cli>Experience with ticketing and remote support tools\u003c/li\u003e\u003cli>Excellent communication and customer service skills\u003c/li\u003e

Preferred Qualifications

\u003cul>\u003cli>EPIC EHR support experience\u003c/li\u003e\u003cli>CompTIA A+ or Microsoft certifications\u003c/li\u003e\u003cli>Healthcare IT experience\u003c/li\u003e