IT Field Technician

Copper World Inc.; Tucson, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Hudbay in Arizona seeks an IT Assistant to provide collaborative operational support for staff at headquarters and field locations. Reporting to the IT Lead, you will help deploy hardware and resolve Tier 1 issues in a Microsoft Desktop and Google Workspace environment.

The role emphasizes teamwork, willingness to learn new technologies, and strong communication to keep end-users productive in a mining setting; prior IT helpdesk experience is valued.

Qualifications

• High school diploma or equivalent is required.
• 0–2 years in a technical support or IT helpdesk role preferred.
• Experience with Microsoft Desktop environments, Google Workspace, and basic networking.
• Must be trainable, a team player, and willing to learn new technologies.

Responsibilities

• Hardware deployment: assist with setup, deployment, and installation of workstations and IT equipment.
• Break-Fix Troubleshooting: provide hands-on and remote support for hardware, software, and connectivity issues.
• Ticket Resolution: monitor, manage, and resolve Tier 1 IT support tickets in a Microsoft Desktop environment and a Google Workspace.
• Documentation & Communication: use spreadsheets, ticket tracking software, internal applications, and email to coordinate and track work with end-users.
• Communication: manage user requests, expectations, and coordinate with external vendors for small IT projects.

Skills

Microsoft Windows

Google Workspace

Hardware Troubleshooting

Ticketing systems

Communication

Education

High School Diploma

Bachelor's degree in IT

Tools

Microsoft Office

Ticketing software

Job description

Hudbay (TSX, NYSE: HBM) is a copper-focused mining company with three long-life operations and a world-class pipeline of copper growth projects in tier-one mining-friendly jurisdictions of Canada, Peru, and the United States.

Hudbay’s operating portfolio includes the Constancia mine in Cusco (Peru), the Snow Lake operations in Manitoba (Canada) and the Copper Mountain mine in British Columbia (Canada). Copper is the primary metal produced by the company, which is complemented by meaningful gold production. Hudbay’s growth pipeline includes the Copper World project in Arizona, the Mason project in Nevada (United States), the Llaguen project in La Libertad (Peru) and several expansion and exploration opportunities near its existing operations.

The value Hudbay creates and the impact it has is embodied in its purpose statement: “We care about our people, our communities, and our planet. Hudbay provides the metals the world needs. We work sustainably, transform lives, and create better futures for communities.” Hudbay’s mission is to create sustainable value and strong returns by leveraging its core strengths in community relations, focused exploration, mine development and efficient operations.

Mission:

To create sustainable value and strong returns by leveraging our core strengths in community relations, focused exploration, mine development and efficient operations.

Purpose of Role:

Reporting directly to the IT Lead, this position is responsible for collaborative operational support and technical assistance for all staff members. The IT Assistant supports technology operations and ensures organizational connectivity and productivity across both corporate headquarters and active field locations

ROLE ACCOUNTABILITIES:

• Hardware Deployment: Assist with the setup, deployment, and physical installation of workstations and IT equipment.
• Break-Fix Troubleshooting: Provide hands-on and remote support for hardware, software, and connectivity issues.
• Ticket Resolution: Monitor, manage, and efficiently resolve Tier 1 IT support tickets in a Microsoft Desktop environment and a Google Workspace.
• Documentation & Communication: Use spreadsheets, ticket tracking software, internal applications, and email to coordinate and track work with end-users.
• Communication: Manage user requests, expectations, and communicate effectively with the team to ensure good service for internal clients. Coordinate with external vendors for small scale IT projects and initiatives.

MINIMUM QUALIFICATIONS AND EDUCATION:

Education:

• Required: High school diploma or equivalent.
• Preferred: Bachelor’s degree in information technology (IT) or a related technical field.

Experience:

• 0–2 years of experience in a technical support, desktop support, or IT helpdesk role.
• Experience with foundational tech environments, including entry-level exposure to Microsoft Desktop environments, Google Workspace, and basic computing infrastructure/networking.

Technical Knowledge

• Trainable and Accountable: Motivated to work as part of a team in a varied mining environment. Strong willingness to absorb new technologies and procedures.
• Team Player: Collaborative mindset with excellent interpersonal skills to support team members at all levels.
• Tech Foundations : Entry-Level, functional proficiency in enterprise collaboration software such as Microsoft Office and Google Workspace. An entry-level understanding of computing infrastructure and networking.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Other Requirements:

Physical

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities may be required for this position.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will necessitate work near moving mechanical parts and outside weather conditions such as hot and/or dry conditions. Work will be conducted in locations where noise, fumes, dust, toxic or caustic chemicals, and vibration may exist.

Employee must be able to prove that they have a current and valid driver's license.

Why Hudbay?

• At Hudbay, our values of Dignity & Respect, Caring, Openness, and Trustworthiness are embedded into our culture by the way we work and how we interact with one another.
• We pride ourselves in providing our employees with competitive total rewards that include:
  • Annual performance bonuses.
  • Affordable medical, dental and vision benefits for you and your family.
  • Company paid Life insurance, AD&DD, Short- & Long-term Disability.
  • 401(k) plan with employer contribution/match.
  • An Employee Share Purchase Plan with contribution matching.
  • Employee Assistance Program
  • Paid time off, paid sick time and holiday pay.
• Regular performance appraisals to acknowledge our employees for their contributions, strengths and work well done.

Hudbay is an Equal Opportunity Employer. Candidates may be required to undergo educational and criminal background checks. Chosen candidates will be required to successfully pass a physical and drug screening.