IT Field technician

RiseMe

Houston (TX)

On-site

USD 52,000 - 76,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Paid time off

401(k)

Dental insurance

Flexible schedule

Vision insurance

Job summary

RiseMe is seeking an IT Field Support / Deployment Technician to deploy and support showroom technology across the United States. You will install Apple Mac mini devices, connect to networks, configure displays and peripherals, troubleshoot onsite issues, validate the environment, and hand off a ready showroom.

This role emphasizes hands-on field work and operational stability. The ideal candidate has 3+ years in field IT support, strong network basics, experience with Apple hardware, and

Qualifications

3+ years of hands-on IT field support, network technician, desktop deployment, or infrastructure support.
Strong practical knowledge of Ethernet, Wi-Fi, TCP/IP, DHCP, DNS, LAN connectivity, and basic network troubleshooting.
Hands-on experience installing and troubleshooting Apple Mac/macOS hardware.
Experience with display connectivity, including HDMI, DisplayPort, and USB-C.
Experience configuring network printers, Bluetooth devices, USB peripherals, and common endpoint accessories.
Ability to isolate hardware, cabling, network, configuration, and upstream infrastructure issues.
Ability to independently execute onsite installations using documented procedures.
Strong communication, documentation, customer-facing, and problem-solving skills.

Responsibilities

Remove and disconnect existing showroom PCs and related equipment.

Skills

Networking basics

MacOS support

Hardware troubleshooting

On-site deployment

Customer-facing

Documentation

Tools

Apple macOS devices

Display configuration

Network printers setup

Job description

Benefits:

Health insurance
Paid time off
401(k)
Dental insurance
Flexible schedule
Vision insurance

JOB DESCRIPTION

IT Field Support / Deployment Technician

Experience-

3+ Years

Work Location

United States – Multi-site / Showroom Deployments

Work Mode-

On-site / Field-based

Travel

High Travel – Multi-state US deployments

Role Overview:

We are looking for a hands‑on IT Field Support / Deployment Technician to support technology deployments across locations throughout the United States. The role will be responsible for physically installing and configuring Apple Mac mini devices, displays, network and endpoint peripherals, establishing connectivity, troubleshooting onsite issues, validating the complete environment, and ensuring each showroom is operational before handoff. This is a practical field-support role focused on onsite deployment and stabilization rather than network architecture or systems engineering.

Primary Responsibilities:

Remove and disconnect existing showroom PCs and related equipment.
Install and physically configure pre-provisioned Apple Mac mini devices.
Connect Mac minis to existing wired and/or wireless showroom networks.
Connect and configure large-format displays and showroom screens, including validation of video output and resolution.
Install and configure peripherals including network printers, Bluetooth devices, keyboards, mice, USB devices, and other connected accessories.
Troubleshoot LAN, Wi‑Fi, DHCP, DNS, IP addressing, cabling, display, and device-connectivity issues.
Coordinate with centralized IT and network teams when infrastructure changes or escalations are required.
Test the complete showroom installation before handoff and document equipment, connectivity, issues, and open actions.
Provide basic onsite technical support during the initial rollout and stabilization period.

Required Experience & Skills:

3+ years of hands‑on experience in IT field support, network technician, desktop deployment, or infrastructure support.
Strong practical knowledge of Ethernet, Wi‑Fi, TCP/IP, DHCP, DNS, LAN connectivity, and basic network troubleshooting.
Hands‑on experience installing and troubleshooting Apple Mac/macOS hardware.
Experience with display connectivity, including HDMI, DisplayPort, and USB‑C.
Experience configuring network printers, Bluetooth devices, USB peripherals, and common endpoint accessories.
Ability to isolate hardware, cabling, network, configuration, and upstream infrastructure issues.
Ability to independently execute onsite installations using documented procedures.
Strong communication, documentation, customer‑facing, and problem‑solving skills.

Preferred Experience:

Experience in retail, showroom, hospitality, branch‑office, or multi‑site IT deployments.
Apple/Mac deployment and support experience.
Experience with large‑format commercial displays or digital signage.
Familiarity with managed corporate Wi‑Fi and segmented/VLAN‑based network environments.
Experience supporting multi‑location technology rollouts.
CompTIA Network+, CompTIA A+, Apple Device Support, or similar certifications are beneficial but not mandatory.

Travel & Work Requirements:

High‑travel, US‑based role supporting showroom deployments across multiple states.
Comfortable with multi‑day onsite deployments and regular air travel.
Ability to transport basic installation tools and equipment.
Availability for occasional early‑morning, evening, or off‑hours installation work based on showroom operating schedules.

Ideal Candidate

The ideal candidate is a practical, hands‑on IT technician who can arrive at a showroom, understand the deployment plan, install and configure equipment, establish connectivity, troubleshoot issues, validate the environment, document the work, and leave the location operational without continuous supervision. The candidate should be comfortable working independently in customer‑facing environments and coordinating with centralized IT/network teams when escalation is required.

Key Competencies