IT Field Technician

Five Rivers IT Inc.; Boston (MA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Five Rivers IT Inc. in Boston seeks a customer-focused IT Support Technician to join our field and remote support team.

You will troubleshoot servers and networks, perform deployments, and ensure changes follow formal change-control processes while maintaining clear documentation. The role requires strong communication, the ability to build rapport with clients, and readiness for on-call rotations and occasional on-site visits.

Qualifications

• Experience with IT support and customer-facing roles.
• Familiarity with Microsoft 365 and identity management.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and a professional demeanor.

Responsibilities

• Attend customer support requests via phone, email, or in person
• Perform server and network troubleshooting remotely and on site
• Doing application deployments
• Follow change control process
• Managing servers and network equipment
• Document and follow procedures
• Work on projects and tasks assigned in a timely manner
• Be available for emergencies and scheduled tasks during off business hours
• Be available for off hours on-call rotation
• On-site visits to client site as needed

Skills

Microsoft Intune

Entra ID

365

IT experience

customer service

rapport building

troubleshooting

professional demeanor

Job description

Responsibilities:

• Attend customer support requests via phone, email, or in person
• Perform server and network troubleshooting remotely and on site
• Doing application deployments
• Follow change control process
• Managing servers and network equipment
• Document and follow procedures
• Work on projects and tasks assigned in a timely manner
• Be available for emergencies and scheduled tasks during off business hours
• Be available for off hours on-call rotation
• On-site visits to client site as needed

Qualifications:

• Microsoft Intune, Entra ID, 365
• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor