IT Field Support Technician_West Lebanon

Gr8ttek, LLC; West Lebanon (NH); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

$40 per call

Dell/Lenovo certification training

Job summary

Gr8ttek, LLC is seeking a Field Specialist for its Infrastructure Delivery team in West Lebanon, New Hampshire. This role involves executing hardware-focused break fix services and ensuring effective customer support. The ideal candidate will have a technical certification and experience in troubleshooting and repair.

The position offers benefits such as $40 per call and Dell/Lenovo certification training. Candidates should be able to lift equipment, have a valid driver's license, and own a basic repair tool kit.

Qualifications

• 1-2 years of relevant experience in field support.
• Ability to lift and move computer equipment up to 50 lbs.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide customer break fix support for designated equipment.
• Execute administrative tasks for each service call.
• Ensure control and return of assets and inventory.

Skills

Customer service skills

Basic troubleshooting

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovocertification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit