IT Field Support Technician_Waterloo

Gr8ttek, LLC; Waterloo (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

$40 per call / $5 per call per diem

Job summary

Gr8ttek, LLC is seeking a Field Specialist in Waterloo, IA to join its Infrastructure Delivery team. You will perform hardware-focused break fix services at client locations, troubleshoot issues, and ensure proper asset control.

This role reports to the Territory Supervisor and requires driving to client sites with a tool kit. Responsibilities include communicating effectively, delivering quality service, handling service calls, and supporting administrative duties while adhering to company

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Must own a basic repair tool kit.
• Valid driver's license and reliable transportation.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• May provide functional guidance to colleagues.

Skills

Customer service

Break fix

Troubleshooting

Administrative tasks

Asset management

Education

Technical school certification

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

• $40 per call/$5 per call per diem

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit