IT Field Support Technician_South Bend

Gr8ttek, LLC; South Bend (IN); On-site; USD 55,104 - 82,656; Full time

Benefits offered by this job

Dell/Lenovo Certification Training

Per diem $5 per call

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role entails hardware break-fix services and on-site repairs at client locations, requiring basic to moderately complex troubleshooting and decision-making per established guidelines.

The ideal candidate has technical school certification, can travel to client sites, lift up to 50 lbs, and communicates clearly with customers and teams while providing excellent service.

Qualifications

• Technical school certification or equivalent.
• 1–2 years of relevant experience.
• Ability to drive to client locations and lift up to 50 lbs.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Break fix

Customer service

Communication

Valid driver’s license

Tool kit

Travel to clients

Lift 50 lbs

Education

Technical school certification

Job description

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo Certification Training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit