IT Field Support Technician_Sioux Falls

Gr8ttek, LLC; Sioux Falls (SD); On-site; USD 42,000 - 62,000; Full time

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves performing hardware-focused break-fix services on various client products and requires the ability to troubleshoot and make decisions based on established guidelines.

Travel to client locations is expected as part of fulfilling service calls. The candidate should have 1–2 years of relevant experience, own a basic repair toolkit, and possess a valid driver’s license.

Qualifications

• 1–2 years of relevant experience in field service or hardware support.
• Ability to drive to client locations and provide on-site service.
• Must own a basic repair tool kit and have reliable transportation with valid registration and insurance.
• Must have a valid driver’s license.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form with customers.
• Accept and deliver all service calls assigned without delay.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• May provide guidance to colleagues as needed.

Skills

Customer service

Communication

Troubleshooting

Adaptability

Education

Technical school certification or equivalent

Tools

Basic repair toolkit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit