IT Field Support Technician_Raleigh

Gr8ttek, LLC; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Pay per call: $40

Per diem: $5 per call

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team in Raleigh, NC. The role involves on-site hardware-focused break-fix services and troubleshooting for designated client equipment.

The ideal candidate will have 1–2 years of relevant experience, a technical school certification or equivalent, and the ability to drive to client locations. Strong customer service and communication skills are essential.

Qualifications

• Typically requires technical school certification or equivalent.
• 1-2 years of relevant field experience preferred.
• Ability to drive to client locations and lift/move equipment up to 50 lbs.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Verbal communication

Inventory control

Administrative tasks

Education

Technical school certification or equivalent

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits :

$40 per call/$5 per call per diem

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

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