IT Field Support Technician_London

Gr8ttek, LLC; London (KY); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Per diem pay

Certification training by Dell/Lenovo

Job summary

Gr8ttek, LLC seeks a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break fix services on client products and troubleshoot to resolve issues, reporting to the Territory Supervisor.

The position requires clear communication, strong customer service, and adherence to company guidelines. This role involves driving to client locations, lifting equipment up to 50 lbs, and completing related administrative tasks.

Qualifications

• Technical school certification or equivalent and 1–2 years of relevant experience.
• Ability to drive to client locations.
• Ability to lift and move up to 50 lbs.
• Valid driver’s license.
• Own a basic repair tool kit.
• Reliable transportation with valid insurance.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.

Skills

Customer service

Communication

Troubleshooting

Time management

Education

Technical school certification or equivalent

Tools

Repair tools

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo paid certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

By providing your phone number on this application, you consent to receive SMS text messages from Gr8ttek regarding your application status, interview scheduling, onboarding updates, and hiring notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.