IT Field Support Technician_New Castle

Gr8ttek, LLC; New Castle (DE); On-site; USD 40,000 - 50,000; Part time

Benefits offered by this job

Per call pay ($40)

Per diem ($5 per call)

Job summary

Gr8ttek, LLC is seeking a part-time Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused, break fix services on client products, with reporting to the Territory Supervisor.

You must perform troubleshooting and repairs per established guidelines and be available to take calls Mon-Fri between 9:00am and 6:00pm. The position requires 1-2 years of relevant experience, technical school certification or equivalent, and ability to drive to client locations.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Customer service

Troubleshooting

Education

Technical school certification or equivalent

Tools

Basic repair tools

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

By providing your phone number on this application, you consent to receive SMS text messages from Gr8ttek regarding your application status, interview scheduling, onboarding updates, and hiring notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.