IT Field Support Technician_Madison

Gr8ttek, LLC; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Call-based pay: $40 per call

Dell/Lenovo certification training

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. You will perform hardware break fix tasks, communicate clearly with clients, and deliver excellent customer service on designated equipment.

The role requires basic to moderate troubleshooting, lifting equipment, and driving to client sites. Training is provided, and adherence to company guidelines is essential.

Qualifications

• Technical school certification or equivalent.
• 1–2 years of relevant field service experience.
• Ability to drive to client locations.
• Valid driver’s license and reliable transportation with insurance.

Responsibilities

• Provide hardware break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Exhibit excellent customer service skills.
• Accept and complete assigned service calls.
• Complete administrative tasks for each call.
• Manage assets and inventory and ensure return.
• May guide colleagues as needed.
• Meet business needs with flexibility.

Skills

Customer service

Communication

Troubleshooting

Adaptability

Education

Technical school certification

Tools

Repair toolkit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo paid certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit