IT Field Support Technician_Helena

Red Knight Solutions, LLC; Helena (MT); On-site; USD 41,328 - 55,104; Part time

Benefits offered by this job

$40 per call / $5 per call per diem

Dell/Lenovo paid certification training

Job summary

A technology services company is seeking an IT Field Support Technician in Helena, Montana. The role involves providing hardware support and troubleshooting. Candidates should have a technical school certification and 1-2 years of experience. Benefits include paid certification training and flexible per-call payments. This part-time position prioritizes customer service and effective communication.

Qualifications

• 1-2 years of relevant experience required.
• Valid driver’s license and reliable transportation are necessary.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Complete all administrative tasks related to each call.
• Control and return assets and inventory.

Skills

Troubleshooting and repairing hardware

Customer service skills

Clear communication

Education

Technical school certification or equivalent

Tools

Basic repair tools

Job description

Join to apply for the IT Field Support Technician_Helena role at Red Knight Solutions, LLC.

Red Knight Solutions is seeking a Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform hardware-focused, break-fix services on various client products. Candidates should have the ability to troubleshoot and repair hardware issues, with decision-making based on established guidelines.

Benefits:

• $40 per call / $5 per call per diem
• Dell/Lenovo paid certification training

Responsibilities and Skills:

• Providing customer break-fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivering all service calls assigned
• Completing all administrative tasks related to each call
• Controlling and returning assets and inventory
• Providing guidance to colleagues as needed

Minimum Requirements:

• Technical school certification or equivalent, with 1-2 years of relevant experience
• Ability to drive to client locations
• Ability to lift up to 50 lbs
• Valid driver’s license and reliable transportation
• Own basic repair tools

Additional Information:

• Seniority level: Entry level
• Employment type: Part-time
• Job functions include Sales, Business, Education
• Industries: Wireless, Telecommunications, Communications Equipment

This job posting appears active and relevant.