IT Field Support Technician

Ford Office Technologies; Russellton (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Bereavement leave

Vacation benefits

Holidays

Health insurance

Life insurance

STD/LTD insurance

Voluntary extra policies

CDA Scholarship Foundation

Job summary

Ford Office Technologies is seeking a dependable Tier 1 IT Support Technician to provide hands-on support at a client site about 20 minutes from the Gibsonia/Allison Park area. This role requires strong technical knowledge, excellent communication, and the ability to work independently or with a team.

The position covers hardware, software, and operating systems support, including printers, scanners, smart boards, and Google Suite.

Qualifications

• Associate degree or technical school equivalent in a related field.
• 1–2 years helpdesk experience preferred or related internship.
• Understanding of TCP/IP, DNS, SMTP and basic networks preferred.

Responsibilities

• Set up new user accounts and handle password issues.
• Support training and rollout of new applications.
• Troubleshoot/repair printers and scanners.
• Set up and work with smart boards.
• Chromebook repair and device maintenance as needed.
• Utilize Google Suite for daily tasks and collaboration.
• Answer basic questions about installation, operation, and configuration of network devices.
• Rectify customer issues promptly and maintain clear communication with customers and team.
• Escalate complex problems when required.
• Prioritize and manage multiple open cases in the ticketing system.
• Work on assigned projects as needed.

Skills

Communication skills

Customer service mindset

Education

Associate degree or equivalent

Tools

MS Office

Outlook

Google Suite

Printer repair

Chromebook repair

Job description

Ford Office Technologies is growing, and we are seeking a dependable and motivated Tier 1 Level IT Support Technician to join our team and support our client located about 20 mins from the Gibsonia / Allison Park area. This role will be 100% at the client site.

To be successful in this role, the candidate needs to have good technical knowledge, strong communication skills, and the ability to work independently and with a team. This position will provide technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems.

Responsibilities

• Set up new user accounts and profiles and handle any password issues.
• Support the training and roll-out of new applications.
• Troubleshoot / repair printers and scanners.
• Ability to set up and work with smart boards.
• Chrome book repair.
• Utilize google suite.
• Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
• Rectify customer issues promptly.
• Provide excellent communication when working with customer and team members.
• Escalate complex problems when required.
• Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
• Working on assigned projects on an as needed basis.

Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology – Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers’ businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Hermitage, Erie, Monroeville and most recently our Niles, OH location.

Requirements

• Valid driver’s license is required.
• An associate degree or equivalent from a technical school or related work experience is required.
• 1-2 years working in a professional helpdesk environment preferred or a related degree along with an internship in this field.
• An understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred
• A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
• Applicants with COMPTIA A+ certification is a plus.
• Proficiency with MS Office applications, Outlook, and client specific programs.
• Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
• Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.

In Return We Offer

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation