IT Field Support Specialist

Burger King; Winter Park (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

BURGER KING® is seeking an IT Field Support Specialist to oversee our IT systems, hardware, and network infrastructure across restaurant locations in Florida. You will partner with Operations and vendors to ensure 24/7 uptime and prompt technical support for day-to-day restaurant technology operations.

Responsibilities include ensuring reliability of POS, software, hardware, and network systems, troubleshooting issues, and managing vendor quotes and costs for upgrades.

Qualifications

• 3+ years of IT support experience.
• Experience in Quick-Service Restaurants (QSR) or retail environments is a plus.
• Associate’s or Bachelor’s degree in Computer Science, IT, or related field.

Responsibilities

• Ensure 24/7 reliability for POS, software, hardware, and network systems.
• Troubleshoot user problems and maintain up-to-date hardware and software.
• Source quotes, manage third-party vendors, and report projected costs for upgrades or replacements.

Skills

IT field support

Networking

Hardware troubleshooting

OS troubleshooting

Vendor management

Education

Associate’s or Bachelor’s degree in Computer Science or IT

Job description

IT Field Support Specialist

Note: This is not a remote job. Local travel between restaurant locations is required during workday.

Job Overview

We are seeking a hands-on IT Field Support Specialist to oversee our IT systems, hardware, and network infrastructure across our restaurant locations. You will partner with Operations and third-party vendors to ensure 24/7 system uptime, prompt technical support, and seamless day-to-day restaurant technology operations.

Key Responsibilities

• System Operations & Uptime: Ensure 24/7 reliability for POS, software, hardware, and network systems. Develop disaster plans to maintain business continuity during disruptions.
• Operations Support & Troubleshooting: Partner with Operations Management to prioritize technical issues, troubleshoot user problems, and maintain up-to-date hardware and software.
• Vendor & Asset Management: Source quotes, manage third-party vendors, and report projected costs for system upgrades or replacements.

Qualifications & Requirements

• Experience: 3+ years of IT support experience. Experience in Quick-Service Restaurants (QSR) or retail environments is a major plus.
• Education: Associate’s or Bachelor’s degree in Computer Science, IT, or a related field.
• Technical Skills: Strong understanding operating systems, hardware/software troubleshooting and network architecture.
• Requirements: Valid driver’s license and reliable transportation for local travel between locations.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.