IT Field Support Specialist

nLeague; Mount Pleasant (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services provider is seeking an experienced IT Field Services Support Specialist to offer comprehensive IT management on-site in Mount Pleasant, IA. The position includes hands-on technical troubleshooting, installation, and maintaining hardware and systems within a correctional environment. Ideal candidates should demonstrate strong customer service and communication skills, establish effective collaboration with facility staff, and be capable of working under compliance standards while ensuring technical stability of the IT infrastructure.

Qualifications

• Working knowledge of computers, networking, and related communication technologies.
• Experience with installation, imaging, and configuration of IT equipment.
• Ability to collaborate effectively with facility leadership and external partners.

Responsibilities

• Provide IT support within a correctional environment.
• Troubleshoot technical issues with PCs and related technologies.
• Support server and network equipment projects.

Skills

Customer service

Technical troubleshooting

Communication skills

Network equipment management

PC installation and maintenance

Education

Graduation from a four-year college or university

Tools

PCs

Servers

Wireless systems

VoIP systems

Fiber optic equipment

Job description

Job Description

IT Field Services Support

Location: On-site, 1200 E Washington St, Mount Pleasant, IA 52641

Client: IA DOM

Duration: 03+ Months

The Iowa Department of Corrections (MPCF) is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. On-site presence is mandatory. This is not a remote or hybrid position. On-site presence is mandatory.

Responsibilities

• Work location 1200 E Washington St, Mount Pleasant, IA 52641
• Candidates must reside within a reasonable daily driving distance of Mount Pleasant, Iowa.
• Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role.
• Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies.
• Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.
• Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management.
• Support door controls, security cameras, recording systems, and safety equipment technologies.
• Maintain accurate device and inventory records.
• Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution.
• Serve as the primary technical contact for MPCF users regarding hardware and software issues.
• Provide high‑quality customer service to staff, incarcerated individuals, and critical stakeholders.
• Create, monitor, and complete work orders; perform root‑cause analysis and implement solutions.
• Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.
• Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.
• Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies.

Project Planning & Implementation

• Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects.
• Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades.
• Apply technical competencies and industry best practices to optimize operational efficiency and productivity.

General Expectations

• Graduation from a four-year college or university
• Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.
• Collaborate effectively with facility leadership, co‑workers, end users, and external partners.
• Ensure adherence to all security regulations, life‑safety guidelines, and compliance standards.
• Conduct data analysis to understand operational needs and implement practical solutions.
• Participate in training to remain current with emerging technologies.
• Move, install, and configure computer hardware as required.