IT Field Support Specialist

INSPYR Solutions; Longmont (CO); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

...and much more!

Job summary

INSPYR Solutions is seeking an IT Field Support Specialist to provide hands-on technical support across multiple locations in the DJ Basin area. You will handle hardware, printers, AV equipment, and network-related issues while maintaining excellent customer service.

Work will be based in the northern Denver area with some travel (~25%) and occasional remote support as needed. This role requires strong troubleshooting skills and a willingness to learn new technologies in a dynamic environment.

Qualifications

• General IT support experience required.
• Strong troubleshooting skills.
• Familiarity with Microsoft Office / Microsoft 365.
• Familiarity with end-user hardware, laptops, workstations, printers, and AV equipment.
• Comfortable supporting end users in various settings.
• Some exposure to networking and servers.
• Willingness and ability to learn new technologies.
• Strong troubleshooting mindset.

Responsibilities

• Provide IT Field Services support for multiple locations in the DJ Basin area, as needed.
• Support end-user hardware, laptops, workstations, printers, conference rooms, control rooms, and AV equipment.
• Support and troubleshoot wireless and network infrastructure at field offices and operational locations.
• Assist with field-level server and infrastructure support, including coordination with server and network teams.
• Create, update, and manage support tickets and assist with escalated incidents requiring onsite field support.
• Support the Service Desk and other IT teams with issues requiring local hands-on assistance.
• Assist with site deployments, equipment installations, technology upgrades, and other field IT projects.
• Coordinate with vendors and other IT teams to resolve issues and complete projects.
• Participate in an on-call rotation as needed to support critical field operations.
• Provide remote support to other regions with occasional travel to field sites within the Denver area, as needed.

Skills

General IT support

Troubleshooting

Microsoft Office / Microsoft 365

End-user hardware

Customer service

Networking exposure

Server exposure

Willingness to learn

Troubleshooting mindset

Tools

Printers

AV equipment

Network equipment

Servers

Job description

Title

IT Field Support Specialist

Location

Longmont/Firestone, CO 80504

Duration

Contract-to-Hire

Hourly Pay Rate

$32-$48/hr W2 with flex

Work Requirements

US Citizen, GC Holders or Authorized to Work in the US.

Key Points

• This position will be primarily based out of the office in the northern Denver area (80504), with occasional travel around the greater Denver area as needed (~25%)
• General IT support and troubleshooting skills are required, as well as some familiarity with basic networking and server equipment.
• Strong customer service skills are critical.

Overview

Responsible for providing technical support to the IT end-users across all levels in the organization. The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization.

Responsibilities

• Provide IT Field Services support for multiple locations in the DJ Basin area, as needed.
• Support end-user hardware, laptops, workstations, printers, conference rooms, control rooms, and AV equipment.
• Support and troubleshoot wireless and network infrastructure at field offices and operational locations
• Assist with field-level server and infrastructure support, including troubleshooting and coordination with server and network teams
• Create, update, and manage support tickets and assist with escalated incidents requiring onsite field support
• Support the Service Desk and other IT teams with issues requiring local hands-on assistance
• Assist with site deployments, equipment installations, technology upgrades, and other field IT projects
• Coordinate with vendors and other IT teams to resolve issues and complete projects
• Participate in an on-call rotation as needed to support critical field operations.
• Provide remote support to other regions with occasional travel to field sites within the Denver area, as needed

Qualifications

Must Have

• General IT support experience
• Strong troubleshooting skills
• Familiarity with Microsoft Office / Microsoft 365
• Familiarity with various end-user hardware, laptops, workstations, printers, and AV equipment
• Comfortable supporting end users in various settings
• Some exposure/familiarity with networking and servers
• Willingness and ability to learn new technologies
• Strong troubleshooting mindset

Preferred

• Networking experience
• Server experience
• Experience troubleshooting network equipment
• Experience providing support to end-users in a non-corporate setting
• Exposure to field/industrial IT environments
• Hands-on experience with hardware and infrastructure

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.