IT Field Support Engineer

TRT; Carrollton (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

TRT is seeking a dedicated IT Spare Parts Coordinator in Carrollton, TX to manage inbound and outbound spares, coordinate stock takes, and perform onsite audits. The role supports field engineers and service partners, resolving incidents related to servers, storage, printers, and other equipment.

Responsibilities include arranging spare parts deliveries, issuing IMR's and POR's, and updating internal procedures.

Qualifications

• Bachelor's degree required; certifications considered an advantage.
• Certification on various networking platforms preferred.
• Strong understanding of networking fundamentals essential.
• Cisco and Juniper certifications preferred.
• Solaris – Oracle Certified Professional.
• VMware – VMware Certified Professional.

Responsibilities

• Manage spares movement inbound and outbound the warehouse.
• Handle quarterly stock takes in Local Warehouse & Service Partner Warehouses.
• Conduct onsite physical & logical audits for proactive sparing.
• Perform quarterly onsite preventive maintenance per assigned customer.
• Handle spare parts deliveries to Field Engineers, SeP & client.
• Issuance of IMR’s and POR’s.
• Assist VCA’s & BDA’s for investigating missing parts from stock counting.
• Coordinate customer communication.
• Update TRT internal procedures.
• Source Local Service Partners and Local Logistics Partners.

Education

Bachelor's degree or higher

Cisco Certification

Juniper Certification

Oracle Solaris Certified

VMware Certified Professional

Strong networking fundamentals

Job description

The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Primary Workflow:

• Spares management inbound and outbound the warehouse
• Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
• Conduct onsite physical & logical audits for proactive sparing.
• Perform quarterly onsite preventive maintenance per assigned customer.
• Handle spare parts deliveries to FE, SeP & client.
• Issuance of IMR’s, POR’s
• Assist VCA’s & BDA’s for investigating missing parts from stock counting.
• Customer communication
• Updating TRT internal procedures
• Learning additional technical and non-technical skills.
• Sourcing Local Service Partners
• Sourcing Local Logistic Partner / Supplier

Requirements:

• Candidates must possess a college degree. Training and Certification would be an advantage.
• Certification on Various Networking platforms
• Strong understanding of Networking fundamentals
• Cisco and Juniper Certification preferred.
• Solaris – Oracle Certified Professional
• VMWare – VMWare Certified Professional
• Preferably have 7 years of experience in IT spare parts control & warehouse maintenance
• Willing to be assigned to TRT office location, and to travel to TRT offices globally on as needed basis.