IT Field Support

Motion Recruitment; Beaumont (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Motion Recruitment is seeking an IT Field Support Technician in Vidor, TX (100 Old Hwy 90) to serve as the primary local IT resource for end-user support, device deployments, connectivity troubleshooting, and coordination with remote infrastructure, cybersecurity, and applications teams.

The ideal candidate will have hands-on experience supporting Windows 10 and 11, mobile devices, cellular connectivity, basic networking, and experience in manufacturing or industrial environments.

Qualifications

• Experience with Windows 10 and Windows 11 in a corporate environment.
• Deploying and troubleshooting mobile devices and cellular connectivity.
• APN configuration and cellular network troubleshooting.
• Networking basics: IP addressing, DNS, Wi‑Fi, connectivity.
• Domain-joined Windows devices and Active Directory experience.
• Strong documentation and user training skills.
• Onsite field work ability and independence.
• Strong communication and customer service skills.

Responsibilities

• Install and deploy SIM cards on 50+ devices.
• Configure APN and troubleshoot cellular coverage.
• Upgrade Windows 10 devices to Windows 11.
• Respond to incidents via ITSM platform.
• Provide onsite support for devices, software, OS, and MS 365.
• Configure workstations: IP, domain joins, software installs.
• Troubleshoot app, hardware, OS, and network issues.
• Support remote infrastructure teams.
• Coordinate IT activities with operations and vendors.
• Train users on devices and backup procedures.
• Create and maintain user guides and procedures.
• Support device backup and recovery activities.
• Perform other general IT field duties.

Skills

Windows 10/11 support

Mobile device config

APN configuration

Networking basics

Active Directory

Documentation & training

Onsite field work

Customer service

Tools

ITSM systems

Mobile Device Management

Microsoft 365

AD tools

Job description

IT Field Support Technician

Location: Vidor, TX - 100 Old Hwy 90

Work Arrangement: Onsite, Monday-Friday

Contract: 3+ months

Pay Rate: $25/hour

Target Start Date: October 5, or sooner

Interview Process: One-hour technical interview with the IT team, including a technical assessment, followed by a brief HR interview.

Position Summary

IT Field Support Technician to serve as the primary local IT resource for end-user support, device deployments, connectivity troubleshooting, documentation, and coordination with remote infrastructure, cybersecurity, and application teams.

The ideal candidate will have hands-on experience supporting Windows environments, mobile devices, cellular connectivity, basic networking, and users in a manufacturing or industrial setting.

Key Responsibilities

• Install and deploy SIM cards across 50+ mobile devices, PCs, and industrial workstations.
• Configure APN settings and troubleshoot cellular coverage, connectivity, and device communication issues.
• Upgrade Windows 10 workstations to Windows 11.
• Respond to incidents and service requests through an IT service management platform.
• Provide onsite support for hardware, software, operating systems, Microsoft 365, and user access issues.
• Configure workstations, including:
  • IP address changes
  • Domain joins
  • Software installations
  • Device setup and commissioning
• Troubleshoot application, hardware, operating system, and network connectivity issues.
• Provide local hands and eyes support for remote infrastructure, cybersecurity, and application teams.
• Coordinate IT activities with operations personnel, vendors, and corporate IT.
• Train users on devices, systems, backup procedures, and operational processes.
• Create and maintain user guides, technical documentation, operational procedures, and backup instructions.
• Support device backup, backup management, and recovery activities.
• Perform other general IT field support duties as needed.

Required Qualifications

• Hands-on experience supporting Windows 10 and Windows 11 environments.
• Experience deploying, configuring, or troubleshooting mobile devices and cellular connectivity.
• Knowledge of APN configuration and cellular network troubleshooting.
• Basic understanding of networking concepts, including IP addressing, DNS, Wi-Fi, and connectivity troubleshooting.
• Experience supporting domain-joined Windows devices and Active Directory environments.
• Strong documentation and user-training skills.
• Ability to work onsite and independently in a field support environment.
• Strong communication and customer service skills.

Preferred Qualifications

• Experience working in a manufacturing, industrial, plant, or production environment.
• Experience with mobile device management platforms.
• Familiarity with ITSM or ticketing systems.
• Experience supporting Microsoft 365 applications.
• Experience with device backup and recovery processes.
• Relevant technical certifications are a plus.

Top Three Priorities

1. Deploy and configure 50+ SIM cards, including APN settings and cellular connectivity troubleshooting.
2. Upgrade Windows 10 devices to Windows 11.

Document device backup procedures, backup management processes, and user-training materials.