IT Field Services Technician

St. Josephs Medical Center; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

St. Joseph Medical Center in Houston seeks an IT Field Services Specialist to deliver on-site and remote technical support for end-users, troubleshoot hardware and software, and ensure optimal system performance.

You will install and configure desktops, printers, mobile devices, and network hardware, with basic Avaya telephony work, maintenance, upgrades, and user training. Travel to client sites is required, and after-hours work may be needed.

Qualifications

• An associate degree or higher in IT or related field (or equivalent experience) is required.
• 1–3 years in IT support, field services, or a similar role.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified are preferred.

Responsibilities

• On-site and remote technical support to end-users, troubleshooting hardware and software issues.
• Install and configure IT equipment including desktops, laptops, printers, mobile devices, and network gear.
• Basic Avaya phone installation and troubleshooting.
• Perform preventive maintenance, software updates, and system upgrades.
• Diagnose, troubleshoot, and repair hardware/software malfunctions.
• Provide user support and training on systems and applications.
• Assist in basic network troubleshooting and connectivity issues.
• Maintain accurate documentation, asset inventory, and service reports.
• Collaborate with IT Service Desk, infrastructure teams, and vendors for escalations.
• Follow IT security policies and compliance requirements.

Skills

Windows

macOS

Linux

Microsoft 365

Active Directory

Remote desktop tools

Networking basics

Printer troubleshooting

Soft skills: communication

Time management

Problem solving

Education

Associate's degree or higher in Information Technology, Computer Science, or related field (or equivalent experience)

Tools

Remote Desktop Tools

Microsoft 365

Active Directory

Job description

IT Field Services Specialist

WE ARE HEALTHCARE SYSTEMS OF AMERICA. Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of America (HSA) is more than a healthcare provider-we're a community built on excellence, innovation, and compassion. If you're looking for a career that makes a difference, empowers you to grow, and gives you the opportunity to impact lives, HSA is where you belong.

Healthcare Systems of America operates 8 community hospitals across 3 states. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

WHAT WE OFFER

• Career Growth & Development – We are an essential, stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members can benefit from.
• Supportive & Inclusive Culture – We foster an environment where every team member is valued, heard, and empowered to succeed.
• Meaningful Work – Every day, you'll contribute to patient care, cutting-edge medical solutions, and life‑changing treatment and technologies.

POSITION SUMMARY

• The IT Field Services Specialist is responsible for providing on‑site and remote technical support to end‑users, troubleshooting hardware and software issues, installing and configuring IT equipment, and ensuring optimal system performance. This role requires strong technical skills, customer service excellence, and the ability to work independently in diverse environments.

PRIMARY RESPONSIBILITIES:

• On-Site Support: Travel to client or internal locations to provide hardware, software, and network troubleshooting.
• Installation & Configuration: Set up desktops, laptops, printers, mobile devices, and network hardware (routers, switches, access points).
• Telecom: Basic installation and troubleshooting of Avaya phones.
• Maintenance & Upgrades: Perform preventive maintenance, software updates, and system upgrades.
• Diagnostics & Repairs: Identify, troubleshoot, and resolve hardware/software malfunctions.
• User Support & Training: Assist end‑users with technical issues, provide training on systems and applications.
• Network Support: Assist in basic network troubleshooting, cabling, and connectivity issues.
• Documentation: Maintain accurate records of work performed, asset inventory, and service reports.
• Collaboration: Work closely with the IT Service Desk, infrastructure teams, and vendors for escalations.
• Compliance & Security: Follow company IT policies, data security guidelines, and compliance requirements.

EXPERIENCE/EDUCATION REQUIREMENTS:

• Education: Associate's degree or higher in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience: 1–3 years in IT support, field services, or a similar role.
• Certifications (Preferred): CompTIA A+, Network+, Microsoft Certified, or equivalent.

SKILLS/REQUIREMENTS:

• Technical Skills:
  • Proficiency in Windows, macOS, and/or Linux environments.
  • Familiarity with Microsoft 365, Active Directory, and remote desktop tools.
  • Basic networking knowledge (TCP/IP, DHCP, DNS).
  • Printer, scanner, and peripheral troubleshooting.
• Soft Skills: Strong communication, time management, and problem‑solving abilities.

• Work Environment:
  • Travel: Frequent travel to client or office locations within assigned region.
  • Physical Requirements: Ability to lift and transport equipment (up to 50 lbs.).
  • Schedule: May require after‑hours or weekend work for urgent issues or installations.

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world‑class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.