Business Office Support Clerk

St. Josephs Medical Center; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

St. Joseph Medical Center in Houston, TX seeks a business office assistant to support billing, mail distribution, and cashiering. The role covers patient billing inquiries, HIPAA compliance, and coordination with the business office and patient access departments.

Responsibilities include processing invoices, resolving balances with patients, and providing coverage for cashiering as needed. The candidate will join a hospital with a long-standing commitment to quality care in the community.

Qualifications

• Technical, critical thinking, and interpersonal skills to communicate with physicians, health team members, patients and families.
• Ability to prioritize work with minimal supervision.
• Able to communicate effectively, both verbally and in writing.
• Additional languages preferred.
• Basic computer knowledge.

Responsibilities

• Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center.
• Follows HIPAA guidelines to protect PHI and patient information.
• Promotes a culture of safety through proper identification, reporting and documentation.
• Retrieves and distributes incoming and internal mail for the hospital.
• Provides cashier coverage during breaks and personal time off.
• Handles client billing; ensures invoices are sent and past-due follow-up calls are made.
• Meets with patients to discuss hospital bills and explains balances to resolution.
• Initiates patient refunds for identified overpayments.
• Performs other duties as assigned.

Skills

Technical skills

Critical thinking

Interpersonal skills

Prioritization

Communication

Languages preferred

Basic computer knowledge

Education

High School Diploma or equivalent

Job description

JOB SUMMARY:

This position provides general business office and financial operations support to the business office and patient access departments. The coordinator works in a variety of roles to provide consistent coverage in these areas.

KEY RESPONSIBILITIES:

• Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center.


• Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).


• Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.


• Responsible for retrieving and distributing incoming and internal mail for the entire hospital.


• Provides coverage for the cashier during breaks, lunch and personal time off.


• Provides coverage as needed for vacations, breaks and lunches for positions approved by their direct supervisor.


• Handles all client billing for the business office. Ensures invoices are completed timely and accurately, emailed and/or mailed to clients and follows up by phone on past due invoices.


• Meets with patients who come into the business office with questions about their hospital bills.


• Reviews the account with them providing explanations to bring it to resolution.


• Initiates patient refunds when overpayments are identified.


• All other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Technical, critical thinking, and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families.


• Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position.


• Able to communicate effectively, both verbally and in writing.


• Additional languages preferred.


• Basic computer knowledge.

POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled

• High School Diploma or equivalent required

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.