IT Field Services Specialist I

Brasseler USA Inc.; New Berlin (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Onsite work at New Berlin location

Work with corporate IT

Job summary

Henry Schein, Inc. in New Berlin, Wisconsin, is seeking an on-site IT Support professional to diagnose employee calls, install and troubleshoot computer systems, and support distribution equipment within the facility.

The role emphasizes user security, system maintenance, and collaboration with corporate IT on escalated issues, with a typical 2–4 year experience range and a Bachelor's degree expectation.

Qualifications

• Bachelor's degree or global equivalent in related discipline.
• Typically 2–4 years of related professional experience.
• Intermediate level professional; developing knowledge within own discipline.

Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee calls.
• Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment.
• Assist in the set up and conduct extensive controlled testing on all new technologies within the facility.
• Interact with corporate IT on escalated issues.
• Troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility.
• Establish user IDs and appropriate security levels for all business users within the facility.

Skills

Windows OS

MS Office

AS/400

Mobile Device Management

Troubleshooting

Communication skills

Education

Bachelor's degree

Tools

Windows OS

MS Office

AS/400

Mobile Device Management

Job description

This role is on-site at our New Berlin, Wisconsin location.

KEY RESPONSIBILITIES

• Coordinate, diagnose and troubleshoot incoming employee calls.
• Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment.
• Assist in the set up and conduct extensive controlled testing on all new technologies within the facility.
• Interact with corporate IT on escalated issues.
• Troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility.
• Responsible for the general administration, installation, and relocation of all telephone systems.
• Establish user ID’s and appropriate security levels for all business users within the facility.
• Provide systems support for all computer automated distribution equipment, including printers and scanning, production, and conveyor systems.
• Prepare status reports and documentation on all work requested and performed.
• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Implement standard operating procedures and customer service guidelines relating to IT support.

KNOWLEDGE

Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues.

COMPLEXITY

Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice to determine appropriate action. Build productive internal/external working relationships.

SUPERVISION

Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments.

WORK EXPERIENCE

Typically 2 to 4 years of related professional experience.

PREFERRED EDUCATION

Typically a Bachelor's Degree or global equivalent in related discipline.

GENERAL SKILLS & COMPETENCIES

• Basic understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility

SPECIFIC KNOWLEDGE & SKILLS

• Knowledge of current Windows operating system, MS Office Suite, AS/400, Mobile Device management
• Ability to perform basic equipment maintenance and repair, lift and move desktop terminals and printers, explain system procedures and techniques.
• Familiar with distribution systems equipment.

PERFORMANCE REQUIREMENTS

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS

Travel typically less than 10%. Office environment. No special physical demands required.

EQUAL EMPLOYMENT OPPORTUNITY

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

ACCOMMODATIONS CONTACTS

US Candidates: [e-mail]
UK and Ireland Candidates: [e-mail]
Australia and New Zealand Candidates: [e-mail]
Malaysia Candidates: [e-mail]
Italy Candidates: [e-mail]

WORK ARRANGEMENTS

It is important to us to offer different types of work arrangements. Please see the types we offer below:

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.