Client Services IT Analyst - Field Support

Boston Medical Center (BMC); Boston (MA); On-site; USD 49,000 - 68,000; Full time

Job summary

Boston Medical Center (BMC) is seeking a Field Services Analyst to deliver front-line IT support for hardware and software across the organization. The role emphasizes reliable problem resolution, documentation, and knowledge sharing with a multi-site IT team.

The ideal candidate brings 1–3 years of IT support experience, HP/Mac troubleshooting skills, and a strong customer service mindset to support hospital staff and affiliated entities.

Qualifications

• High school diploma with 1–3 years IT support experience.
• Hands-on PC and Macintosh installation, repair, and troubleshooting.
• A+ certification strongly preferred.

Responsibilities

• Provide reliable, standards-based solutions to user problems per approved SLAs.
• Monitor work queue and address incidents and requests by priority.
• Maintain documentation for all devices per policies and standards.

Skills

Customer service

Communication

Problem solving

PC & Mac support

Remote assistance

Cisco

ServiceNow

Active Directory

Exchange

VDI

VMware

SCCM

DameWare

CITRIX

DHCP

VPN

Networking basics

Multitasking

Interpersonal skills

Independent work

Flexibility

Education

Bachelor’s degree in computer technology or equivalent

Tools

ServiceNow

Cisco

Windows Active Directory

Microsoft Exchange

VPN

VDI

VMware

SCCM

DameWare

Remote Assist

CITRIX

DHCP

Job description

Boston Medical Center (BMC) is seeking a Field Services Analyst to deliver front-line IT support for hardware and software across the organization. The role emphasizes reliable problem resolution, documentation, and knowledge sharing with a multi-site IT team.

The ideal candidate brings 1–3 years of IT support experience, HP/Mac troubleshooting skills, and a strong customer service mindset to support hospital staff and affiliated entities.