IT Field Service Engineer (Level II MSP Experience Required)

Netsurit; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Join Netsurit as an IT Field Service Engineer in a hybrid role, primarily serving clients in the NJ/New York metro. This mid-senior level position requires an experienced professional with strong MSP background and technical skills in networking, systems administration, and customer service. Netsurit offers robust benefits, growth opportunities, and a culture of support for your personal and professional dreams.

Benefits

401k with company matching

Travel reimbursement

Paid time off program

Career development and mentorship

Qualifications

• 5+ years of experience in IT support is required.
• Prior Managed Services experience is mandatory.
• Strong Windows Desktop installation and troubleshooting experience.

Responsibilities

• Provide technical services to clients in NJ/NY metro.
• Research and implement technology solutions.
• Document project and support calls clearly.

Skills

Active Directory

Microsoft Azure

Intune knowledge

VMWare

Windows Server OS

Excellent documentation skills

Problem-solving skills

Education

High School Diploma

Some college preferred

Job description

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About the job IT Field Service Engineer (Level II MSP Experience Required)About the job IT Field Service Engineer (Level II MSP Experience Required)

Netsurit's mission is to "Support the dreams of the doers." For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. What's your dream? Join the Netsurit Team and enjoy a culture where each employee is encouraged to dream and work on their dreams!

Title: IT Field Service Engineer (Level II MSP Experience Required)

AKA: IT Field Service Engineer

Location: North Jersey / New York Metro

Regional Office: 224 West 30th Street, Suite 1008, New York

Work Type: Hybrid (Field, Office)

As an IT Field Service Engineer (Field), you will be responsible for implementing and troubleshooting various technologies in our fast-growing consulting firm. Work will be done on-site at client locations,

in-office technical configuration, and at times can be remote for customer locations in the NJ / NY Metro area.

PLEASE NOTE THAT THIS ROLE WILL REQUIRE TRAVELLING TO OUR CLIENTS

Key Responsibilities

• Provide technical services to our clients based in the New Jersey/New York metro markets
• Research technically sound solutions to small and medium business technology environments
• Utilize monitoring tools and services to support our client base
• Provide outstanding customer service with direct interaction with the client base
• Document project and support calls with clear and concise communications
• Set up system and network architecture for new and current business clients
• Install multi-vendor hardware technologies in Server, SAN, LAN, WAN, VPN
• Monitor Disaster Recovery and Business Continuity solutions
  
  

Basic Skill Proficiencies Required In The Following Technologies

• Active Directory / Group Policy configuration, troubleshooting, and maintenance
• Prior Managed Services (MSP) experience required.
• Microsoft Azure,
• Intune Android, and IOS knowledge
• Virtualization experience with VMWare / Hyper-VISCSI, LAN/WAN, WiFi, Firewall, and Routing knowledge
• Windows Server OS experience with install, troubleshooting, management and maintenance
• Basic Linux a plus, but not required.
  
  

Requirements

• High School Diploma or equivalent required; Some college preferred.
• 5+ years of experience serving IT support needs required; prior MSP experience is required.
• Prior experience with Microsoft 365 experience and Teams required.
• Strong Windows Desktop experience, installation and troubleshooting.
• Mac experience preferred.
• Ability and comfortable working directly with clients
• Excellent documentation skills required.
• Ability to write technical processes and perform technical duties
• Licensed and own a vehicle, willing to travel within the NJ/NY Metro area-
• Advanced understanding of IP, DNS, and the OSI model
• Knowledge of current and previous technologies
• Solid communicator with excellent professional client skills
• Key Certifications in the Industry
• Exceptional problem-solving skills
  
  

This is a career-oriented position with excellent benefits package, 401k with company matching program, travel reimbursement and excellent holiday/paid time off program. Join us and come be a part of this hyper-growth company!

About Us

At Netsurit, we believe that dreams are more than just wishes they're goals with a plan. Whether it's advancing your career, learning a new skill, or achieving personal milestones, were here to help you turn your aspirations into reality.

When you join Netsurit, you become part of a team that values ambition, nurtures growth, and celebrates achievements both big and small. We believe that when our people thrive, so does our business.

Why Choose Netsurit?

• Dream-Driven Culture: Be part of a workplace where your goals are valued, and your growth is a priority.
• Award-Winning Recognition: Ranked #305 on Inc. 5000's list of Americas Fastest-Growing Private Companies and honored as the 2024 Global MSP501 Winner among the Top 500 Managed Service Providers worldwide.
• Global Leader in IT Solutions: With 27 years of excellence, we provide managed services, robust cybersecurity, advanced AI, and strategic insights to over 600 businesses.
• Impactful Work: Help businesses thrive by ensuring their critical applications and infrastructure remain secure, resilient, and always on.
  
  

What We Offer

• Supportive Environment: A culture that listens, learns, and uplifts each team member.
• Growth Opportunities: Access to career development, mentorship, and learning programs.
• Personal Development: Encouragement to pursue your passions and achieve your dreams, inside and outside of work.
  
  

If you're ready to turn your dreams into reality while contributing to a company with a strong vision and proven success, we'd love to hear from you. At Netsurit, your dreams matter let's build your future together!

A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer

Package Details

This is a career-oriented position with excellent benefits package, 401k with company matching program, and excellent holiday/paid time off program. Join us and come be a part of this hyper-growth company!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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