IT Field Service Engineer NYC (Level II MSP Experience Required)

ZipRecruiter; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

ZipRecruiter is seeking an IT Field Service Engineer (Level II) to implement and troubleshoot technologies in our consulting firm. The role involves working on-site, in the office, and possibly remotely, providing technical support to clients in the NJ/NY area. Candidates should have strong experience in IT support, particularly in Managed Services, and demonstrate excellent customer service and documentation skills. Join us in a career-oriented position with an excellent benefits package.

Benefits

Excellent benefits package

401k with company matching

Travel reimbursement

Paid time off

Qualifications

• 5+ years of IT support experience required.
• Prior MSP experience is required.
• Strong Windows Desktop experience.
• Licenced and own a vehicle.

Responsibilities

• Provide technical services to clients in NJ/NY metro.
• Set up system and network architecture.
• Document projects and support calls.

Skills

Active Directory

Group Policy

Managed Services

Microsoft Azure

Intune

Android

iOS

Virtualization

VMWare

Hyper-V

Windows Server OS

Basic Linux

IP

DNS

OSI model

Communication

Problem-solving

Education

High School Diploma or equivalent

Some college preferred

Job description

Job Description

Salary: Competitive

Title: IT Field Service Engineer (Level II MSP Experience Required)

Location: Must Live in New York City / New York Metro

Work Type: Hybrid (Field, Office, Remote)

As an IT Field Service Engineer, you will be responsible for implementing and troubleshooting various technologies in our fast-growing consulting firm. Work will be done on-site at client locations, in-office technical configuration, and at times remotely for customer locations in the NJ / NY Metro area.

Key Responsibilities:

• Provide technical services to clients in the New Jersey/New York metro markets.
• Research and implement solutions for small and medium business technology environments.
• Utilize monitoring tools and services to support our client base.
• Provide outstanding customer service with direct interaction with clients.
• Document projects and support calls with clear and concise communication.
• Set up system and network architecture for new and existing clients.
• Install multi-vendor hardware technologies in Server, SAN, LAN, WAN, VPN.
• Monitor Disaster Recovery and Business Continuity solutions.

Basic Skill Proficiencies Required:

• Active Directory / Group Policy configuration, troubleshooting, and maintenance.
• Prior Managed Services (MSP) experience required.
• Microsoft Azure, Intune, Android, and iOS knowledge.
• Virtualization experience with VMWare / Hyper-V, ISCSI, LAN/WAN, WiFi, Firewall, Routing.
• Windows Server OS experience including installation, troubleshooting, management, and maintenance.
• Basic Linux knowledge is a plus but not required.

Requirements:

• High School Diploma or equivalent required; some college preferred.
• 5+ years of IT support experience required; prior MSP experience is required.
• Microsoft 365 and Teams experience required.
• Strong Windows Desktop experience, installation, and troubleshooting.
• Mac experience preferred.
• Ability and comfort working directly with clients.
• Excellent documentation skills.
• Ability to write technical processes and perform technical duties.
• Licensed and own a vehicle, willing to travel within the NJ/NY Metro area.
• Advanced understanding of IP, DNS, and the OSI model.
• Knowledge of current and previous technologies.
• Excellent communication and professional client skills.
• Relevant industry certifications.
• Exceptional problem-solving skills.

This is a career-oriented position with excellent benefits, including 401k with company match, travel reimbursement, and paid time off. Join us and be part of our hyper-growth company!

Remote work available.